HEADLINE
12
TROUBLESHOOTING GUIDE
12
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
*Unit(s) should be turned OFF and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only.
Problem Possible Cause Solution
Product does not run. Product is rolling backwards.
Undercharged battery.
Charger is not working.
Prolonged riding under overloaded
conditions or in high temperature weather/
environmental conditions.
Throttle will not engage if the product is rolling backwards. Come to a
complete stop, check to ensure that your direction switch is in the FWD
position, and then activate the throttle.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours
after each subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port and that the charger is plugged into a functioning
wall outlet.
Contact Razor Customer Service to get replacement charger.
Motor may activate high temperature protection; motor must cool down
before riding or charging can resume.
Product was running but
suddenly stopped.
Loose wires or connectors. Check all wires and connectors to make sure they are tight.
Short run time. Undercharged battery.
Battery is old and will not accept full
charge.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours
after each subsequent use.
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on product use and
conditions. Replace only with a Razor replacement battery.
Product runs sluggishly. Riding conditions are too stressful.
Product is overloaded.
Use only on solid, flat, clean and dry surfaces such as pavement or level
ground.
Make sure you do not overload the product by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too
steep a hill or towing objects behind the product.
Sometimes the product doesn’t
run, but other times it does.
Loose wires or connectors.
Motor or electrical switch damage.
Check all wires and connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and
repair. Contact Razor customer service or visit www.razor.com.
Charger gets warm during use. Normal response to charger use. No action required. This is normal for some chargers and is no cause for
concern. If your charger does not get warm during use, it does not mean
that it is not working properly.
Product makes loud noises or
grinding sounds.
Chain is too dry. Apply a bicycle chain lubricant to the chain.
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