RDM EC7000i - User Manual

Questions and Answers

H
hayleythompsonAug 1, 2025
What to do if the check feeder does not function properly on my RDM EC7000i Scanner?
- P
  pagetravisAug 1, 2025
  If your RDM Scanner's check feeder isn't working correctly, make sure you're inserting the check properly: it should be flush to the right side, information-side up, with the MICR line to the right. Also, remove any debris from the imaging frame and document feed plate by pressing the latch, lifting the cover and imaging frame to access these areas. Ensure the black fingers on the baffle sensors move freely. Clean the document sensors with a lens-cleaning tissue or damp cloth to remove ink or dust. Verify that the rollers under the baffle are clean, then close the imaging frame and cover.
A
Ashley GeorgeAug 9, 2025
What to do if card transactions do not function properly on RDM Scanner?
- M
  Mr. Ronald McphersonAug 9, 2025
  If card transactions do not function properly on your RDM Scanner, ensure you are swiping the card correctly, with the black magnetic stripe facing downward and to the left. Try using another card to verify the first card is not defective.
C
Cheryl MillerAug 17, 2025
How to troubleshoot an RDM EC7000i that does not respond?
- J
  Jennifer BishopAug 17, 2025
  If your RDM Scanner isn't responding, ensure that the scanner’s cable is properly connected to the correct port on the back of the unit, following the instructions from your distributor or reseller. Also, confirm that the correct power adapter is connected to the unit; if needed, change or replace the adapter.
A
Andrew HillAug 25, 2025
Why RDM Scanner modem cannot connect to the telephone line?
- M
  Mr. David StevensonAug 25, 2025
  If your RDM Scanner modem cannot connect to the telephone line, first check that the telephone cord is securely plugged into both the scanner and the telephone jack. Try a different telephone cord to rule out damage by connecting it to a telephone and ensuring the line operates normally. Call the phone number to confirm it's working. If you still cannot connect, contact your telephone company to repair the line. If you can connect to the phone line, contact your distributor to have the scanner serviced.