Water heaters in accordance with EU regulation 814/2013
Water heaters in accordance with EU regulation 812/2013
ANNEX 1
The unit is provided with a 13 Amp 3 pin UK plug, however if the installation
requires it to be removed the flexible cables are colour coded as follows:-
Brown . . . . . . . . . . . . . . . . Live
Blue . . . . . . . . . . . . . . . . . Neutral
Green and Yellow . . . . . . . Earth
After Sales Service
We offer a technical advisory service on the telephone to contractors and other
customers with problems in the field.
Tel: 0844 372 7766 Fax: 0844 372 7767
Remember to quote the exact model of unit, as written on the front of the unit and
on this leaflet
11
Newcombe House, Newcombe Way,
Orton Southgate, Peterborough, PE2 6SE
Tel: +44 (0) 844 372 7761 / Fax: +44 (0) 844 372 7762
Technical Service Tel: +44 (0) 844 372 7766
Technical Service Email:
Service.request@redringxpelair.com
GUARANTEE AND CONTACT DETAILS
Terms and Conditions for UK only (outside UK contact your local distributor)
In the unlikely event of a product breakdown during the guarantee period you should contact our
Service and Repair Helpline who will be able to assist with the repair and advise of the best course of
action to be taken.
Please DO NOT remove the product prior to making this call as this may invalidate your guarantee
Service and Repair Tel: 0844 372 7766 or
email: technical.services@redringxpelair.com
We guarantee this product for a period of 12 months from the date of purchase.
Within the guarantee period we will resolve, free of charge, any manufacturing defects in the product
resulting from faulty workmanship or material on condition that:
The product has been correctly installed and commissioned in accordance with our instructions and
is being used on the supply circuit or voltage printed on the rating plate.
The product has been used in accordance with these instructions and has not been tampered with
or otherwise subject to misuse, neglect or accident.
The product has not been taken apart, modified or repaired except by a person authorised by us.
Evidence of the date of purchase in the form of an invoice or receipt will be required in order to
qualify under the terms of this guarantee.
For the service work to be undertaken free of charge, the work must only be undertaken by Redring
Xpelair Group Limited, or our approved agents.
Service under guarantee has no effect on the expiry date. The guarantee on any exchanged parts or
product ends when the original guarantee period ends.
EXCLUSIONS
This guarantee DOES NOT cover damage or defects arising from poor or incorrect installation,
improper use or lack of maintenance, including the build-up of limescale. The unit MUST NOT be fitted
to any type of thermostatic mixer valve or tap.
The unit MUST NOT be fitted to a bath or kitchen sink other than for hand-washing purposes.
It is the responsibility of the installer to check that the installation parameters meet the requirements of
the products, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will
make a charge, it is important that the routine checks are completed before calling us out, as many
issues can be simply diagnosed and resolved.
A charge will be made where a call under the terms of the guarantee has been booked and a failure
was not product related, or an engineer arrives and is not able to gain access.
We make no guarantees as to response time for repairs. We will endeavour to achieve the most timely
response possible but while we indicate an average response time, this should not be taken as a
guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the
conditions above, and DOES NOT cover compensation for the loss of the product or consequential
loss of any kind. This guarantee does not apply to the repair or replacement of pressure relief devices,
isolating switches, electrical cable, fuses and/or circuit breakers.
This guarantee does not affect your statutory rights.
A.
B.
C.
D.
E.
F.
12
To Previous Page
Loading...
Need help?
General
