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please read our Terms and Conditions at www.redsbaby.com.au. Please
ensure you follow the assembly instructions, which can be found in this
instruction manual.
How To Make A Warranty Claim
Send an email to info@redsbaby.com.au to notify us of your warranty
claim. To validate your warranty claim we will require you to include in
your email:
- a description of the warranty defect including photographs;
- your contact details;
- attached invoice with order number; and
- product batch number (the batch number is printed on a sticker that
is located at the bottom of your pram frame, near the brake).
We will respond to your warranty claim within 7 business days and
depending on the nature of the warranty claim, arrange collection of
the product from your nominated address. Collection will take place on
a business day (i.e. not a public holiday or weekend within your state
or territory) between 7am and 5.30pm. Please take care to repack the
product in secure and stable packaging to avoid any damage occurring
in the returns transit. We do not take responsibility for any damage that
occurs in transit to and from our pram repairer.
Once our pram repairer has received the product they will inspect
and conrm the reported defect. We will then contact you with further
information surrounding the repair such as the estimated turn around
time.
If you have any questions, you can contact us at info@redsbaby.com.au.
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