REFUSOL 20K-2T - Quality Assurance

REFUsol 20K-2T (853P020.200)
User manual
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10. Quality Assurance
Standard warranty period
The standard warranty period of inverter is 60 months (5 years). There are
two calculation methods for the warranty period:
1. Purchase invoice provided by the customer: the first flight provides a
standard warranty period of 60 months (5 years) from the invoice date.
2. The customer fails to provide the invoice: from the production date
(according to the SN number of the machine), Our company provides a warranty
period of 63 months (5.25 years).
3. In case of any special warranty agreement, the purchase agreement shall
prevail.
Extended warranty period
Customers can apply to buy extended warranty products from the company's
sales team by providing the product serial number, our company may refuse to do
not conform to the time limit extended warranty purchase application. Customers
can buy an extended warranty to 10 years.
If the customer wants to apply for the extended warranty service, please
contact the sales team of our company. to purchase the products that are beyond
the purchase period of extended warranty but have not yet passed the standard
quality warranty period. Customers shall bear different extended premium.
During the extended warranty period, PV components, USB acquisition stick
(WIFI/Ethernet) and lightning protection devices are not included in the extended
warranty period. If they fail during the extended warranty period, customers need
to purchase and replace them from our company.
Once the extended warranty service is purchased, our company will issue the
extended warranty card to the customer to confirm the extended warranty period.