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Problem Troubleshooting
• Check whether the test strip is inserted
with the contact bars facing up. Check if
the test strip has been inserted completely
into the test strip port.
• Check if the appropriate test strip
was used.
• Check if the batteries are inserted correctly.
• Replace the batteries.
• Check if the confirmation window is filled
adequately.
• Repeat the test after inserting a new test
strip.
• Repeat the test after inserting a new test
strip.
• Check the validity period of the
test strip.
• Perform control solution test.
The display is
blank even after
inserting a test
strip.
The test does not
start even after
applying the blood
sample on the test
strip.
The test result does
not match the way
you feel.
General Troubleshooting
NOTE
• If the problem is not resolved, please contact Customer
Service:
1-855-776-0662, 7 a.m. to 7 p.m. Central time,
7 days a week. At all other times or in case of emergency,
please contact your healthcare professional or emergency
medical response.
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