To Next PageTo Next PageWhat to do if the low battery symbol appears on ReliOn PLATINUM Blood Glucose Meter?
If the low battery symbol appears on your ReliOn Blood Glucose Meter, change the batteries immediately. If the symbol reappears after replacing the batteries, remove the batteries again, press and hold either meter button for at least 2 seconds, and then reinsert the batteries.
What to do if ReliOn Blood Glucose Meter is connected to PC but I can't perform a test?
If your ReliOn Blood Glucose Meter is connected to a PC and you cannot perform a blood glucose or control test, either remove the USB cable and perform the test, or remove the test strip and start a data transfer.
How to fix ReliOn PLATINUM that was unable to pair with a mobile device?
If your ReliOn Blood Glucose Meter was unable to pair with a mobile device, retry the pairing process.
How to correct the time on ReliOn PLATINUM Blood Glucose Meter?
To correct the time and date setting on your ReliOn Blood Glucose Meter, synchronize the time and date with the paired device. When the wireless symbol no longer appears, press the Up button to turn the meter off. Press the Up button a second time until the flashing test strip symbol appears. If time and date sync was not successful the meter prompts you to set them the next time you turn it on.
Why won't my ReliOn PLATINUM Blood Glucose Meter turn on?
If your ReliOn Blood Glucose Meter won't turn on or the display is blank, the batteries may be dead. Try inserting new batteries. If that doesn't work, the display might be damaged or the meter defective. With the meter off, press and hold until all display segments appear. Check the meter display for missing segments. If any segments are missing from the display, contact Customer Service at 1-800-819-1097.
What to do if temperature is above or below operating conditions for ReliOn PLATINUM Blood Glucose Meter?
If the temperature is outside the operating conditions for your ReliOn Blood Glucose Meter, consult the test strip package insert for the correct operating conditions. Move the meter to a location with a more moderate temperature and repeat the blood glucose or control test. Do not artificially heat or cool the meter.
What to do if not enough blood was applied to ReliOn Blood Glucose Meter test strip?
If not enough blood or control solution was drawn into the test strip for measurement, or if it was applied after the test had started when using your ReliOn Blood Glucose Meter, discard the test strip and repeat the blood glucose or control test with a new one.
What happens if I applied blood before the drop symbol on ReliOn Blood Glucose Meter?
If blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display of your ReliOn Blood Glucose Meter, discard the test strip and repeat the blood glucose or control test.
What to do if there is fluid in ReliOn Blood Glucose Meter test strip slot?
If fluid or foreign material is present in the test strip slot of your ReliOn Blood Glucose Meter, remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the error persists, contact Customer Service at 1-800-819-1097.
General| Test Strip Compatibility | ReliOn PLATINUM Test Strips |
|---|---|
| Test Time | 5 seconds |
| Display Type | LCD |
| Automatic Coding | No coding required |
| Sample Size | 0.5 microliters |
| Operating Temperature | 50°F to 104°F (10°C to 40°C) |
| Relative Humidity | 10% to 90% |
| Alternative Site Testing | Yes |
| Data Transfer | USB |
| Memory Capacity | 1000 test results with date and time |
| Battery Type | Two (2) 3.0V CR2032 button cell batteries |
Details the system components, intended use, and key limitations.
Critical warnings regarding choking hazards and battery ingestion by children.
Advises against use in specific medical conditions and at high altitudes.
Guidance on therapy decisions, back-up testing, and biohazard risks.
Warns about disease transmission and emphasizes hand hygiene.
Provides advice for caregivers and pre-testing precautions.
Identifies and describes the physical parts of the meter.
Explains meter buttons and the target range indicator.
Details battery door, test strip slot, test strips, and control solution.
Guides on button usage and setting the target blood glucose range.
Explains the various symbols displayed on the meter.
Step-by-step instructions for configuring the meter's time and date.
Warns against sharing meters and provides guidance on result accuracy.
Instructions for proper test strip management and test preparation.
Details on storing, using, and not reusing test strips.
Steps for preparing for a blood glucose test, including handwashing.
Detailed steps for performing a fingerstick blood glucose test.
Explains how to interpret results using the target range indicator.
Covers discarding strips, hygiene, and recognizing glucose level symptoms.
Guidance on what to do when test results don't match how you feel.
Explains factors affecting comparison of meter vs. lab blood glucose results.
Lists scenarios requiring control tests and info on control solutions.
Steps for preparing and starting a control test.
Details control application and initial result interpretation.
Explains OK/Err displays and troubleshooting out-of-range results.
Provides a checklist for resolving control test problems.
Details memory capacity and how to view stored results.
Advises caution when making therapy decisions based on historical data.
Explains how to access and interpret 7, 14, 30, and 90-day averages.
Explains the pairing process, its requirements, and device limits.
Step-by-step guide to pairing the meter with a mobile device.
Covers automatic data transfer and turning Bluetooth on/off.
Instructions for transferring data from the meter to a computer.
Defines cleaning/disinfecting and identifies the approved product.
Specifies frequency and conditions for cleaning the meter.
Lists parts to clean and critical warnings during the process.
Details the initial steps for cleaning and disinfecting the meter.
Continues the steps for cleaning and disinfecting the meter.
Covers meter self-tests and detailed instructions for changing batteries.
Guides on checking display segments and understanding general error messages.
Addresses issues like blank displays and PC connection problems.
Explains error messages related to pairing, test strips, and general errors.
Details error messages for sample issues, electronic faults, and temperature.
Explains error messages for time/date sync, strip damage, ascorbate, and contamination.
Interprets meter displays indicating readings outside the measuring range.
Lists technical specifications such as memory, power, dimensions, and interfaces.
Details meter accuracy, Bluetooth technology, and electromagnetic compatibility.
Covers FCC rules, product safety standards, and component disposal.
Provides disposal compliance, symbol explanations, and additional supplies info.
Outlines the limited warranty, non-warranty service, and return instructions.
Details the restricted license for system use and associated patents.
