Reolink Wireless Battery-powered Camera
Q9: Can two cameras work with one solar panel?
A:No, one solar panel can only work with one solar panel.
Q10: How long the solar panel power extension cable can connect.
A:The cable length of Reolink solar panel is 4 meters. If it is not long enough in your
case, you may consider purchasing our solar panel extension cable (4.5 meters/15
feet). You can add up to 2 Solar Panel extension cables to the solar panel so that
the total distance can reach up to 13 meters (43 feet).
Q11: Can i grant a user account and limited the feature of user account.
A: No, the battery powered camera only have admin account, its unable to grant a
user account for this camera.
Troubleshootings
1. Camera Is Not Powering On
If your camera is not starting up, please try the following solutions:
·Make sure the power switch is turned on.
·Charge the battery with a DC 5V/2A power adapter. (When the green light is on,
the battery is fully charged.)
·If these don’t work, please contact Reolink Support https://support.reolink.com/.
2. Camera Failed to Scan QR Code on the Phone
If the camera cannot scan the QR code on your phone, please try the following
solutions:
·Remove the protective film from the camera lens.
·Wipe the camera lens with a dry paper/towel/tissue.
·Narrow the distance between your camera and the mobile phone so that the
camera can focus better.
·Make sure there is enough lighting.
·If these don’t work, please contact Reolink Support https://support.reolink.com/.
3. Camera Failed to Connect to Wi-Fi During Initial Setup Process
If the camera fails to connect to Wi-Fi, please try the following solutions:
·Make sure that you have entered the correct Wi-Fi password.
·Put the camera closer to your router to ensure strong Wi-Fi signals.
·Change the encryption method of the Wi-Fi network to WPA2-PSK/WPA-PSK
(safer encryption) on your router interface.
·Change your Wi-Fi SSID or password and make sure the SSID is within 31
characters and password is within 64 characters.
·Set your password using only the characters available on the keyboard.
·Make sure the Wi-Fi is on 2.4Ghz, as the battery-powered Wi-Fi cameras don’t
support the 5Ghz Wi-Fi.
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