TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Dead • Not turned on
• Battery low/dead
• Battery improperly inserted
• Blocked sound outlet
• Blocked cerumen lter
Not loud • Battery low
enough • Instrument loose
• Blocked sound outlet
• Blocked cerumen lter
• Change in hearing
• Excessive ear wax
• Volume set too low
Whistles • Instrument improperly inserted
• Poorly tting instrument
Not clear, • Battery low
Distorted • Poorly tting instrument
If there are any other problems not mentioned in this
guide, please contact your hearing care professional.
POSSIBLE REMEDY
• Turn on
• Replace battery
• Insert battery properly
• Clean sound outlet
• Change cerumen lter
• Replace battery
• Reinsert carefully
• Clean sound outlet
• Change cerumen lter
• Consult your hearing care professional
• Consult your physician
• Consult your hearing care professional
• Remove and reinsert
• Consult your hearing care professional
• Replace battery
• Consult your hearing care professional
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