24
Troubleshooting
Problem Possible Cause Solution
REVITIVE Advanced is
on (lights illuminated
on the LED display)
but I cannot feel the
electrical stimulation
through the foot
pads.
Not placing both bare feet on the
foot pads at the same time.
Ensure that your feet are bare
and each foot is placed on each
of the foot pads at the same
time. Keep increasing the
intensity up to a maximum of 99
until you feel the stimulation.
Your feet may be dry. Moisturise the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the
intensity level.
You may be dehydrated. Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less. Therefore it is
important to always remain well
hydrated.
The
intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the
intensity level
towards 99 until you feel the
stimulation. You may find that
you have to increase the
intensity level as you get used to
the therapy. The aim is not to get
to 99 but to find a setting that is
comfortable for you.
Body pad cord is connected to
device.
Disconnect the body pad cord -
the foot pads will not work while
the body pad cord is plugged in.
If, having tried the solutions
above, you still cannot feel the
stimulation:
Test the device by placing one
hand across both foot pads at the
same time (The heel end of the
foot pads is easiest). With your
other hand, and starting from
zero, increase the intensity
level until you can feel the
stimulation. If you can feel the
stimulation through your hand
then the device is working. If
on 99 you still cannot feel the
stimulation then please contact
your authorised dealer.
2296_IFU01_9608705.indd 24 17/07/2015 12:28
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