MicroLite Receiver User Manual
Revision 1.1 29
Technical Support Information
Technical Support personnel are available to extend technical assistance to customers while installing,
operating, or troubleshooting IMT equipment. Please have your model number and serial number available.
Telephone
During IMT business hours, 8:30am - 5:30pm EST (-5 Hours, GMT), call:
US ........................................................... 908-852-3700
International ............................................ 001-1-908-852-3700
After hours, call:
US or International .................................. 888-531-3892
Email
Email address ....................................................... service@nucomm.com
Internet
Web address ......................................................... www.imt-solutions.com
Equipment Returns
If equipment cannot be successfully restored through telephone consultation, return to the factory may be
required. Loaner items may be available until the repaired items are returned.
For out-of-warranty equipment only: We evaluate all returned units, and then confers with the client on
corrective action. If no fault is found, or no corrective action is authorized, a diagnostic fee may be charged.
Prior to returning products to the factory, please obtain a return material authorization (RMA) number and
shipping instructions from Tech Support.
When returning equipment, it is very helpful to enclose a note containing the following:
RMA number.
Serial number.
A detailed description of the problem.
Name of an engineer or technician we may contact regarding problems encountered.
A “ship to” and “bill to” address.
Ship all returns to:
IMT, LLC
Attn: RMA# (your RMA number)
200 International Drive
Mt. Olive, NJ, 07828, USA
(908) 852-3700
For International returns:
In addition to the instructions above, when shipping internationally we recommend the use of a courier such as
Federal Express, UPS, etc, and that the goods be shipped DOOR-TO-DOOR PRE-PAID. This will reduce
Customs costs, handling charges and delays. Enclose all the information above, plus a statement that the
equipment was manufactured in the United States (the latter is needed to expedite customs processing).
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