pcProx
®
and AIR ID
®
Enroll Readers
Troubleshooting
If your system is not working it could be for one
of the following reasons:
No Device Attached
1. Check to be sure the reader is plugged
into the USB or RS-232 port. When the
PC is on and no card being read, you
will see the LED is red. A valid
proximity card will cause the led to turn
green, provided you have not set the
configuration to read only certain bit
lengths.
2. If you are using the RS-232 model,
make sure you do not have another
COM port software running – this
prevents our software from seeing the
reader. Only one COM port application
can own the RS-232 port at a time.
3. Verify you have the correct model
(pcProx) and the software configuration
screen agrees with the reader attached.
4. Verify the Port agrees with the
connector on the PC.
5. If trouble continues, unplug the pcProx
unit, use the Control Panel’s
Add/Remove Hardware to remove
‘General USB Device’, and reboot the
PC. When your system is started, re-
attach the pcProx USB and the OS
should re-install the Windows driver
automatically.
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