Message Causes Solutions
"Cannot find the specified
path. Please check the
settings."
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
"Cannot start scanning
because communication was
failed."
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .
"Cannot start scanning
because communication was
failed."
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC."
The Scan Profile might be
incorrectly configured.
Check the Scan Profile configuration.
10. Troubleshooting
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