Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message Causes Solutions
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."
The entered user name or
password was invalid.
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
• A password of 128 or more
characters may not be
recognized.
"Cannot communicate with
PC. Contact the
administrator."
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
For details about how to enable or
disable the WSD protocol, see Security
Guide .
"Cannot detect original size.
Select scan size."
The original placed on the
exposure glass is a
nonstandard size.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
When Messages Are Displayed on the Control Panel
197
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