Problem Causes Solutions
The image is too dark or too
light.
The correct paper type
settings are not made.
Check the paper loaded on the paper
tray or bypass tray matches the paper
type set on the display panel. For
details about paper type settings, see
p.31 "Paper Specification".
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print
quality and can damage the
printer's internal
components.
Before printing on special paper,
check its surface carefully. For details
about special paper, see p.31 "Paper
Specification" and p.46 "Unusable
Paper".
Image is dirty. Use of non-recommended
toner can result in a loss of
print quality and other
problems.
Use genuine manufacturer toner.
Contact your service representative.
Printed graphics do not
match graphics on the
screen.
If the printer driver is
configured to use the
graphics command, the
graphics command from the
printer is used to print.
If you want to print accurately, set the
printer driver to print without using the
graphics command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows OS is being
used.
Check that the application supports the
printer driver.
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the printer and
check that the printer is the specified
printer. For details about how to open
the printer driver settings screen, see
p.28 "Displaying the Printing
Preferences dialog box from the [Start]
menu".
Print result differs from the
display.
Data transmission failed or
was canceled during
printing.
Check whether there is failed or
canceled data remaining. For details
about how to identify the cause of the
error, see p.96 "Checking the Error
Log".
3. Troubleshooting
102
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