Troubleshooting > Print Results Are Not Satisfactory > Dirty or Blotted Prints
Dirty or Blotted Prints
If prints are dirty or blotted, the following questions should be addressed.
Is the paper being used too thick or thin?
Check if the paper is compatible. If extremely thick or thin paper is used, the print-heads will rub the paper and ink
will leak. See
Compatible Paper .
Does the print-heads rub when plain paper is used?
Set the envelope selector to the rear position
.
Have you touched the printed side of paper?
Avoid touching the printed side of paper. Particularly, avoid touching semi-gloss photo paper and inkjet transparency
that have just been printed because these require longer than normal to dry. Remove them one at a time from the
output tray without touching the printed side, and then let them dry fully. See
Paper Handling Precautions .
Is the inside of the printer dirty?
If the leading edge or back side of printed paper is dirty, the inside of the printer may be dirty. Also, if black vertical
lines appear on the printed side of paper, the delivery rollers may be dirty. Turn the power off, and then while pressing
the [Resume] key, press and hold down the [Power] key for over three seconds. A blank sheet of paper will be
delivered to clean the delivery rollers. Repeat this operation multiple times.
Is the paper loaded in the correct orientation?
Some paper cannot be loaded lengthwise depending on the size of the paper. Check the orientation in which the paper
is loaded. See
Compatible Paper Sizes .
Is a genuine Print cartridge being used?
Using a cartridge other than a genuine Print cartridge or using a cartridge refilled with ink will lower the print quality
and could cause a breakdown. Use a genuine Print cartridge. See
Recommended Consumables .
Are you printing densely colored images on both sides of paper?
When a large amount of ink is used to completely cover a side, one-sided printing is recommended.
When duplex printing, after printing one side of a sheet, does the machine wait for the ink to dry before
printing the other side?
Depending on type of paper, prints may require more time to dry properly and so may smear or rub off. Using the
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