Sheets of mixed type, thickness, or color are loaded in the paper tray.
Load identical sheets in the paper tray.
When printing from a tray containing sheets of mixed color, you can prevent paper misfeeding by
specifying the following settings:
<If custom paper is used>
1. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection] and then increase
the value in [Paper Edge Detection].
2. Print the image.
3. If the problem persists, select 1331: [Jam Detection], and then increase the values in
[JAM098] and [JAM097] of [JAM097/098 Detect Threshold].
4. Print the image.
5. If the problem persists, select 1331: [Jam Detection], and then set the value in [Detect/Ctrl
JAM097/098] of [JAM080/097/098/099] to [Off].
Colored paper or transparencies are loaded in the paper tray.
Paper edges may not have been detected correctly.
Adjust the color paper edge detection.
<If custom paper is used>
1. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then set the
value in [Paper Edge Detection] to "3".
2. Print the image. Has the problem been resolved?
Yes Finished!
No Set the value in [Paper Edge Detection] to "4".
3. Print the image. Has the problem been resolved?
Yes Finished!
No Set the value in [Paper Edge Detection] to "5".
4. Print the image. Has the problem been resolved?
Yes Finished!
No Go to the next step.
5. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then increase
the values in [JAM098] and [JAM097] of [JAM097/098 Detect Threshold].
6. Print the image. Has the problem been resolved?
8. Troubleshooting Paper Delivery Problems
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