09
Common Issues
The vacuum cleaner will stop working when it malfunctions. Please refer to the table below to find the cause and solution to the issue. If
the issue persists, please contact customer service for repair.
Troubleshooting
Issue Solution
Electric cleaning head is not functioning
•
The motor of the cleaning head may be overheated. Wait until the temperature returns to
normal before use.
•
The contacts of the cleaning head may be dirty. Wipe it with a soft, dry cloth and try again.
Multi-surface brush engages Carpet Boost
mode on a non-carpet floor
•
Objects may be tangled in the multi-surface brush. Check and clean it to ensure that the
multi-surface brush can rotate smoothly.
Reduced suction force
•
The dustbin is full or a filter is clogged. Use after cleaning the dustbin and the filter.
•
The cleaning head is clogged. Remove any stuck objects from it.
Battery level indicator light is off when
charging
•
Check that the power supply is properly connected to the vacuum cleaner or the charging dock.
•
When the battery is fully charged, the vacuum cleaner goes to sleep and all three battery
level indicator lights will be off.
Slow charging
•
When used at high or low temperatures, the vacuum cleaner will automatically reduce its
charging speed. Wait for the temperature to return to normal and retry.
Battery level indicator light
No.2 display
Possible cause Solution
During use, light No.2 is flashing red
quickly
Clogged air duct
Check if the dustbin, baton, or cleaning head is
clogged and clear any stuck objects.
Overheating of cleaning head Wait for a while before using it again.
Cleaning head entangled
with objects
Clear the objects wrapped around the cleaning head.
During use, light No.2 is steady red
(for approximately 10 s)
Low battery Charge it for further use.
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