Roborock Q5 DuoRoller+ - Common Issues

13
Issue Solution
Unable to
power on
• Battery low. Put the robot on the dock and
charge it before use.
• Battery temperature too low or too high.
Only use the robot within the range of 4-40°C
(39-104°F).
Unable to
charge
• Check that both ends of the power cable are
properly connected and confirm that the
status indicator light is on.
• If the contact is poor, clean the charging
contacts of the dock and the robot.
Slow charging
speed
• To maintain the battery life, the robot
automatically reduces the charging speed
when it is charged in an environment at a
high or low temperature.
• Charging contacts dirty. Clean them with a
dry cloth.
Unable to
return to dock
• There are too many obstacles near the dock.
Move it to an open area.
• The robot is too far from the dock. Place it
closer and retry.
Abnormal
behavior
• Restart the robot.
Noise during
cleaning
• The main brushes, side brush, or main
wheels may be jammed. Turn off the robot
and clean them.
• The omnidirectional wheel is jammed. Use a
screwdriver to remove it for cleaning.
Common Issues
Issue Solution
Poor cleaning
performance
and/or leaking
dust
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brushes are tangled up and need
cleaning.
Unable to
connect to
WiFi
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area
with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi,
download the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may
be an error with your router settings. Contact
Roborock Customer Service for help with
troubleshooting.
Scheduled
Cleaning is
not working
• Battery low. Scheduled Cleaning can only
begin when the battery level is above 20%.
Is power
always being
drawn when
the robot is on
the dock?
• The robot will draw power while it is docked to
maintain battery performance, but the power
consumption is extremely low.
Does the
robot need to
be charged
for at least 16
hours for the
first three
uses?
• No. The lithium-ion battery has no memory
effect. The robot can be used any time after it
has been fully charged once.