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Chapter 5: Maintenance and Troubleshooting ACCU-CHEK Customer Care Service Center 1-800-858-8072
Maintenance and Testing
Your meter needs little or no maintenance with normal use. It automatically tests its own
systems every time you turn it on and lets you know if something is wrong. (See Chapter
5, “Screen Messages and Troubleshooting”).
If you drop the meter or think it’s not giving accurate readings, make sure that your test
strips and control solution haven’t expired, then run a control test.
Periodically test your display to make sure it is working properly. To test the display, turn
off the meter, then press and hold and for at least five seconds. The entire
display will appear. All the sections should be clear and look exactly like the picture at
the left. If not, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Press or to turn off the meter.
Cleaning Your Lancet Device
To clean the ACCU-CHEK Softclix lancet device, use a mild dishwashing liquid and a soft cloth. DO NOT place
the entire device under water. At least once a week, disinfect the cap after cleaning by placing it in 10%
bleach solution* or alcohol (isopropyl) for 5 minutes. Rinse with water. Allow the cap to air-dry after
disinfecting.
*Blood disinfection is only achieved using 10% bleach solution made fresh the day of use.
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