Ruijie RG-S5000-24GT4MS-E - General Troubleshooting Procedure; Common Troubleshooting Procedures

Hardware Installation and Reference Guide Troubleshooting
36
5 Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Common Troubleshooting Procedures
Symptom
Possible Causes
Solution
You forget the login
password.
 You forget the password after
manually configuring it.
 Please contact Ruijie Networks Customer
Service Department for technical support.
The status LED is off
after the switch is
powered on.
 No power is supplied to the
device.
 The power cable is loose.
 Check whether the power socket in the
equipment room is normal.
 Check whether the power cord of the switch is
in good contact.
The status LED is red.
 Fan alarm
 Temperature alarm
 Check whether the fan is blocked or
damaged.
 Services on the switch have been stopped.
Check in time the working environment of the
The switch does not function
properly.
Check whether the switch is properly
installed in the rack.
Check whether the power cord is properly connected.
Check whether the indicators are normal.
Check whether the serial port is connected correctly
and whether serial port parameter settings are correct.
Check whether port cables are connected correctly.
Contact Ruijie technical support
for any hardware faults.