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11 TROUBLESHOOTING
A list of the possible machine faults is given below.
When the symbol "*" appears in the "Solution" box, it means that the operation must be performed by a Maintenance Technician.
Fault Cause SOLUTION
The machine does not turn on No voltage Check:
- that the plug is connected
- that the all-pole switch (if
any) is on
- the fuses of the electrical system
*
- the electrical connections
*
The display shows: “Coffee grounds drawer
full”
The Coffee grounds drawer is full
Empty the dump box and
reintroduce it properly.
To reset the alarm, you must
keep the drawer extracted
for at least 15 seconds.
Grinder error The coffee grinder is blocked Clean the coffee grinder
*
Only water is dispensed instead of coffee
The button for pre-ground coffee selection has
been pressed but ground coffee has not been
added into the relative container
Place the coffee dose in the
container and restart the
cycle
No water or steam is dispensed The steam/hot water wand hole is clogged
Clean it as explained in
sections "Steam Wand
Cleaning" and "Hot Water
Wand Cleaning".
Coffee flows out too quickly The grind is too coarse Set a finer grind
Coffee flows out too slowly The grind is too fine Set a coarser grind
Coffee is not hot enough The cup has not been preheated Preheat the cup
The machine has not yet reached the right temperature
Wait for the machine to reach the
ideal temperature
Coffee does not have enough crema
The coffee blend is unsuitable, coffee is not
freshly roasted, the coffee powder has been
ground too finely or too coarsely
Change the coffee blend or
check its grind setting (if
pre-ground)
The machine requires too much time to warm up, the
water quantity is reduced
The machine circuit is clogged by limescale Descale the machine
*
The brew group cannot be removed.
The brew group is not in its neutral position
(N)
Switch the machine on and off
by using the power button
The brew group cannot be inserted.
The brew group is not in its neutral position
(N)
Turn the brew group by hand
until it reaches the neutral
position (N). The reference
on the shaft must match the
arrow N
The Cappuccinatore does not dispense milk
The milk used is not cold enough (see
warnings)
Move the temperature
adjusting lever downwards
There is no more milk in the container Fill the container with milk
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