Using the service
Making Calls
To make a call:
1. Ensure your Voice Box is set up as per the “Getting Started” section.
2. When you hear the dial tone, dial the number you wish to call.
3. After you have dialled the number, you will experience a slight delay before you hear
the ringing tone; this is normal for this type of service. To reduce this delay, press #
after you have dialled the number.
4. The call disconnects as soon as you put the receiver down.
Using VoiceMail
With our VoiceMail service, you can check your messages while you’re at your premises or
out and about.
Setting up VoiceMail
1. Optus VoiceMail is already set up on your service.
2. You can personalise your VoiceMail by dialling *96# and following the prompts.
3. To deactivate Optus VoiceMail, lift the handset and dial #22#.
4. To reactivate Optus VoiceMail, lift the handset and dial *77*321# or for other
VoiceMail options please refer to the instructions in the Quick Reference table.
Retrieving VoiceMail
1. If you have received a VoiceMail message, you will hear a stutter dial tone when you
lift the handset.
2. To listen to your new message, dial *96# and follow the prompts. Alternatively, if you
have an Optus handset or compatible phone with a VoiceMail button, press the
VoiceMail button followed by the # key.
Retrieving VoiceMail when you’re away from home
1. Dial 13 33 21 from any phone.
2. Enter your VoiceMail number (your phone number, including area code) and press #.
e.g. press 029270XXXX#.