4. Error message on eSolar Portal (if available ) or any information which would be
helpful to determine the defect.
5. Detailed information about the entire system (battery, circuits, etc.).
1.4 After receiving above information, SAJ will decide how to proceed the
service
• Repaired by SAJ factory, or SAJ authorized service center overhaul.
• Repaired on-site by SAJ Service Center.
• Offer a replacement device of equivalent value according to model.
In the case of an exchange, the remaining portion of the original warranty period will
be transferred to the replacement device. You will not receive a new certificate, as
your entitlement is documented at SAJ.
If the inverter needs to be replaced following assessment, SAJ will send a
replacement unit immediately. The defective inverter should be sent back to the
closest SAJ Service Center by packing in its original package if possible.
1.5 Service after Warranty Expiration
If the inverters for maintenance are out of warranty, SAJ charges an on-site service
fee, parts, labor cost and logistic fee to end-user. Detailed standard refers to the
listed table.
■
On-site attendance fee: Cost of travel and time for the technician in attending
on-site.
■
Parts: Cost of replacement parts (including any shipping/admin fee that may
apply).
■
Labor: Labor time fee charged for the technician, who is repairing, maintaining,
installing (hardware or software) and debugging the faulty product.
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