Samsung Galaxy A22 5G - Warranty and After-Sales Service

137
Appendix
Trouble Check and remedy
No caller ID
is notied/A
notied caller ID
is di󱐯erent from
that of the caller/
Functions for using
contents saved in
Contacts or those
using Caller ID
notication do not
operate.
• Even though a caller noties the caller ID, it is
not displayed on the terminal if the network or
network operator does not notify the ID. A notied
caller ID may be di󱐯erent from that of the caller
by some networks or networks operators you use.

Data Management
Trouble Check and remedy
Data transfer is
not performed.
• Do you use USB HUB? When USB HUB is used,
the terminal may not be operated correctly.
Data saved in
microSD card is
not displayed.
• Mount microSD card. → P.113
• Remove and attach microSD card. → P.26
Image is not
displayed.
• If the image data is damaged, it is not displayed
correctly, for example, a black screen appears.
No operation is
performed even
by connecting the
terminal to a PC.
• Install Galaxy Smart Switch or Windows Media
Player 12 or later to a PC.

Bluetooth
Trouble Check and remedy
Cannot connect to
Bluetooth device/
Bluetooth device
cannot be found by
scanning.
• The Bluetooth device (commercial item) is needed
to be in registration stand-by state. If you register
the device again after deleting the registration,
delete the registrations on both Bluetooth
communication device and the terminal, and then
perform registration of the devices.
Cannot call from
the terminal with
external device
connected such as
car navigation or
hands-free device.
• If you made several calls to a person when he
or she does not answer the calls or is out of the
service area etc., calling the number may become
unavailable. Turn the power o󱐯 then on the
terminal.