Before requesting service, please check the following.
The unit will not turn on.
● Is the power cord plugged into the outlet?
¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
● Is there static electricity in the air? ¼ Disconnect the power plug and connect
it again.
Sound is not produced.
● Is the Mute function on?
● Is the volume set to minimum?
¼ Press the Mute button to cancel the
function.
¼ Adjust the Volume.
The remote control does not work.
● Are the batteries drained?
● Is the distance between the remote
control and main unit too far?
¼ Replace with new batteries.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
● Does your TV support TV
SoundConnect?
● Is your TV firmware the latest version?
● Does an error occur when connecting?
● Reset the TV MODE and connect again.
¼ TV SoundConnect is supported by some
Samsung TVs released from 2012 on.
Check your TV to see if it supports TV
SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung call centre.
¼ Press and hold the
+#
button for
5 seconds to reset the TV
SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing
sound.
● Your subwoofer may not be connected
to the main body of the product.
¼ Try to connect your subwoofer again.
(See Page 13)
The subwoofer drones and vibrates noticeably.
● Try to adjust the vibration of your
subwoofer.
¼ Press the WOOFER button on your
remote control to adjust its value
(between SW-6 and SW+6).
¼ Plug in the HUB.
¼ Connect the LAN cable to the Ethernet
switch on the back of the HUB and to
your wireless router.
¼ Reset the HUB.
¼ If you experience troubles with
connecting the HUB and Soundbar, try
relocating the Soundbar so that the
Soundbar is closer to the wireless router
or HUB.
Soundbar doesn't work properly
Is the Soundbar plugged in? ¼ Check whether the Wi-Fi router you’re
using had been certified for Wi-Fi.
¼ Unplug the Soundbar, plug it back in,
and then reconnect it to the router.
¼ If used with a HUB
- Make sure the smart device and the
HUB are connected to the same
Wi-Fi network.
- Make sure the HUB's indicator LED's
show that it is working correctly.
- If the problem persists, reset the
HUB.
- Unplug, then plug in the HUB. Then,
unplug and plug in the Soundbar.
- If you experience troubles with
connecting the HUB and Soundbar,
try relocating the Soundbar so that
the Soundbar is closer to the wireless
router or HUB.
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