Samsung HW-J6501R - TROUBLESHOOTING; Common Troubleshooting Solutions

TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
o Connect the power plug to the outlet.
A function does not work when the button is
pressed.
Is there static electricity in the air?
::> Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
::> Press the tZ (Mute) button to cancel the function.
Is the volume set to minimum?
o Adjust the Volume.
The remote control does not work.
Are the batteries drained?
o Replace with new batteries.
Is the distance between the remote control and main
unit too far?
o Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
o TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check
your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
o Update your TV with the latest firmware.
Does an error occur when connecting?
o Contact the Samsung Call Center.
Reset the TV mode and connect again.
·::> Press and hold the ..,II button for 5 seconds to
reset the TV SoundConnect connection.
The red LED on the subwoofer blinks and the
subwoofer is not producing sound.
Your subwoofer may not be connected to the main
unit of the product.
o Try to connect your subwoofer again.
See page 4.
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
o Press the WOOFER button on your remote
control to adjust its value (between -12, -6 ~ +6).
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[I]
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· 17 · English