Samsung M7 - Troubleshooting

A
Troubleshooting
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
• Is the power cord plugged into the
outlet?
• Connect the power cord to the
outlet.
Hub and M7 is not paired. • When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Make sure the M7's front LED
turns from red to blue.
• Reset the HUB (see page 73).
Press here
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the M7 (see page 73).
Press here
Unplug the M7 and plug it in
again. Check whether the pairing
indicator on the front of the M7 is
blinking or not.
A function does not work when
the button is pressed.
• Is there static electricity in the air? • Disconnect the power plug and
connect it again.
Sound is not produced. • Is the Mute function on?
• Is the volume set to minimum?
• Connect the M7 correctly.
• Press the
Mute button to
cancel the mute function.
• Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
•
Press and hold the TV SoundConnect
button to the connection.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
•
Press and hold the TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
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