4. Alignment and Troubleshooting
Service Manual
ML-331x/371x series
4-28
Samsung Electronics
● Code
C1-1411
● Error message
Install toner.
● Symptom / Cause
The toner cartridge is not installed.
● Troubleshooting method
1. Turn the machine off then on.
2. Remove the toner cartridge.
Thoroughly roll the cartridge ve or six times to distribute the toner evenly inside the cartridge.
And reinstall the toner cartridge.
● Code
C1-1512
● Error message
Not Compatible Toner cartridge.
● Symptom / Cause
Toner cartridge is not compatible.
● Troubleshooting method
1. Print the supply information report. Check information of the toner cartridge.
2. If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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