4. Alignment and Troubleshooting
Service Manual
ML-331x/371x series
4-30
Samsung Electronics
● Code
M1-1110
● Error message
Paper Jam in Tray1.
● Symptom / Cause
The jammed paper has occurred in the tray1.
1. Pick-Up or Torque Limiter Roller is contaminated or worn out.
2. There is some obstacles in the paper path.
● Troubleshooting method
1. Clear the jammed paper. If the problem persists, check the following.
2. While pushing the Paper Empty Sensor, send the printing data.
Check if the pick up roller is rotating normally.
3. Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor).
The feed roller should be especially checked.
4. Print out the Supplies Information. Check the Tray 1 Roller Life and Tray1 Torque Limiter Life.
If the life came to the end, replace the relative roller.
● Code
M1-1610
● Error message
Paper Jam in MP tray.
● Symptom / Cause
The jammed paper has occurred in the MP tray.
1. MP Pick-Up or MP Torque Limiter Roller is contaminated or worn out.
2. There is some obstacles in the paper path.
● Troubleshooting method
1. Clear the jammed paper. If the problem persists, check the following.
2. While pushing the Paper Empty Sensor, send the printing data.
Check if the pick up roller is rotating normally.
3. Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor).
The feed roller should be especially checked.
4. Print out the Supplies Information. Check the Tray Roller Life and Tray Torque Limiter Life.
If the life came to the end, replace the relative roller.
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