Troubleshooting_ 87
Error: [#H2-4700,
#H2-4701, #H2-4710,
#H2-4711, #H2-4A50]
There is a problem in the
mailbox.
Check the mailbox. Call
for service if needed.
Finisher door Open The finisher door is open Close the finisher door.
Finisher stacker Full Too much paper in fin-
isher stacker.
Remove the printed
paper.
Fuser not compati-
ble
The fuser unit you have
installed is not for your
machine.
Install a Samsung-gen-
uine fuser unit,
designed for your
machine.
IMG. Not Compati-
ble
The imaging unit you
have installed is not for
your machine.
Install a Samsung-gen-
uine imaging unit,
designed for your
machine.
IMG. Not Installed The imaging unit is not
installed or the CRUM
(Consumer Replaceable
Unit Monitor) in the imag-
ing unit is not properly
connected.
Reinstall the imaging
unit two or three times.
If the problem persists,
the imaging unit is not
being detected.Call for
service.
Install duplex unit Duplex unit is not
installed.
Installed the duplex unit.
Refer to the installation
guide that came with the
duplex unit.
Install waste toner The waste toner bottle is
not installed.
Install the waste toner
bottle. If the problem
persists, the waste
toner bottle is not being
detected. Call for ser-
vice.
IP Conflict The IP address is used
elsewhere.
Check the IP address or
obtain a new IP
address.
Jam bottom of
duplex
Paper has jammed in the
duplex area.
Clear the jam (See "In
the duplex unit area" on
page 81).
Jam exit of Finisher Paper has jammed in the
finisher area.
Clear the jam (See
"Paper jam at the exit of
the finisher" on
page 84
).
Jam at mailbox [bin
number]
Paper has jammed in the
mailbox area.
Clear the jam (See
"Paper jam at the exit of
the multi-bin mailbox"
on page 85
).
Jam front of Fin-
isher
Paper has jammed in the
finisher area.
Pull the paper out. (See
"Paper jam in front of
the finisher" on
page 82
).
• Jam front of mail-
box
• Jam front of [bin
nu
mber]
Paper has jammed in the
mailb
ox area.
Pull the paper out. (See
"Paper jam in front of
the multi-bin mailbox"
on page 84
).
Jam in exit area Paper has jammed in the
exit area.
Clear the jam (See "In
the exit area" on
page 81).
Jam inside Finisher Paper has jammed in the
finisher area.
Clear the jam (See
"Paper jam inside the
finisher" on page 83).
MESSAGE MEANING
SUGGESTED SOLU-
TIONS
Jam inside machine Paper has jammed
inside the machine.
Clear the jam (See
"Inside the machine" on
page 79).
Jam inside mailbox Paper has jammed in the
mailbox area.
Clear the jam (See
"Paper jam inside the
multi-bin mailbox" on
page 85
).
Mailbox bin [num-
ber] full
Too much paper in mail-
box stacker.
Remove the printed
paper.
Mailbox door Open The mailbox door is open Close the mailbox door.
Not Supply Toner The machine cannot
detect the toner car-
tridge.
Reinstall the toner car-
tridge two or three
times, or check if
the
imaging unit’s sealing
paper is removed.
Refer to the Quick
Installaton Guide.
Output bin full Too much paper in the
output tray.
Remove the printed
paper.
Paper Empty in [tray
type]
There is no paper in the
tray.
Load paper in the tray
("Loading paper in tray"
on page 46).
Paper Jam in [tray
type]
Paper has jammed in the
tray area.
Clear the jam (See "In
tray 1" on page 77 "In
optional tray 2" on
page 78, "In the optional
high capacity feeder" on
page 79
).
Paper Jam in MP
tray
Paper has jammed in the
tray area.
Clear the jam (See "In
the multi-purpose tray"
on page 79).
Prepare IMG. unit Small amount of toner is
left in the imaging unit.
The estimated imaging
unit life is close.
Prepare a new imaging
unit for replacement.
Prepare new toner Small amount of toner is
left in the cartridge. The
estimated cartridge life of
toner is close.
Prepare a new cartridge
for replacement. You
may temporarily
increase the printing
quality by redistributing
the toner (See "Redis-
tributing toner" on
page 76
).
Rear Door Open The rear door is open. Close the rear door.
Replace Fuser unit The fuser unit has
reached the end of its
lifespan.
This message appears
when the fuser unit is
worn. Replace the fuser
unit with a new one. Call
for service.
MESSAGE MEANING
SUGGESTED SOLU-
TIONS
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