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ProXpress M387 Series
Samsung ProXpress M387 Series Service Manual
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Mono
Laser
MFP
ProXpress
M337x
/
M387x
/
407x
series
(V
er1.3)
SERVICE
M
A
N
U
A
L
Mono
Laser
MFP
Contents
1.
Precautions
2.
Product
Specications
3.
Disassembly
and
Reassembly
4.
Alignment
and
T
roubleshooting
5.
System
Diagram
6.
Reference
Information
Refer
to
the
service
manual
in
the
GSPN
(see
the
rear
cover)
for
more
information.
2
Table of Contents
Table of Contents
2
Precautions
6
Safety Warning
6
Caution for Safety
7
Toxic Material
7
Electric Shock and Fire Safety Precautions
7
Handling Precautions
9
Assembly and Disassembly Precautions
9
Disregarding this Warning May Cause Bodily Injury
10
ESD Precautions
11
Product Overview
12
Specifications
12
Product Specifications
12
Specifications
13
General
13
Print
14
Copier
15
Scanner
16
Fax
17
Controller and Software
18
Paper Handling
20
Consumables
22
Maintenance Part
23
Product Description
24
Front View
24
Rear View
26
Paper Path
27
System Layout
28
Feeding Part
29
Image Creation
31
Fuser Unit
33
LSU (Laser Scanning Unit)
34
Drive Unit
35
Hardware Configuration
36
Main Controller (M337X_M387X_M407Xfr_M4072Fd)
39
Main Controller (M407Xfx)
42
OPE Controller
44
So-DIMM Pba
45
Wlan(M387Xfw Model Only)
45
ADF and RADF SUB PBA
46
SCF PBA - Optional
46
Crum Pba
47
Fax Board
48
SMPS Board
49
HVPS Board
50
Engine Firmware Control Algorithm
51
Feeding
51
Transfer
51
Fusing
52
Lsu
52
Software Descriptions
53
Software System Overview
53
Architecture
53
Data and Control Flow
54
Precautions When Handling PBA
56
Precautions When Assembling and Disassembling
56
Precautions When Replacing Parts
56
Disassembly and Reassembly
56
Releasing Plastic Latches
57
Screws Used in the Printer
58
Replacing the Main SVC Parts
60
Left and Right Cover
60
Front Cover
61
ADF or RADF Unit
62
OPE Unit
63
Platen Unit
64
Top-Middle Cover
65
Fax Board
66
Middle and Inner Cover
67
Main Board
68
HVPS Board
68
SMPS Board
69
Laser Scanning Unit (LSU)
69
Fuser Unit
70
Main Drive Unit
71
Feed Drive Unit
72
Pick-Up Roller
73
Transfer Roller
74
MP Unit
75
Bin-Full Sensor
75
Regi_Feed_Empty Sensor
76
Reverse Roller
77
Scf(Second Cassette Feeder) Unit
78
SCF Right Cover
78
SCF Main Board
78
SCF Main Motor
79
SCF Clutch
79
SCF Pick Up_Forward Roller
80
SCF Reverse Roller
80
SCF Main Drive Unit
81
SCF Lift Assy
81
SCF Pick-Up Unit
82
SCF Pick-Up_Empty_Feed Sensor
83
Alignment and Troubleshooting
84
Alignment and Adjustments
84
Control Panel
84
Understanding the Status LED
87
Clearing Jams
89
Clearing Original Document Jams
89
Clearing Paper Jams
93
Useful Menu Item for Service
101
Periodic Defective Image
103
Useful Management Tools
104
Using Samsung Easy Printer Manager
104
Using Samsung Printer Status (Windows Only)
107
Using Syncthru Web Service (SWS)
108
Updating Firmware
110
Update the Firmware by Using the USB Port
110
Update the Firmware by Using the Network
111
Tech Mode
113
Entering the Tech Mode
113
Tech Mode Menu
114
Tech Mode Menu Description
115
Troubleshooting
120
Procedure of Checking the Symptoms
120
Basic Check List
121
Error Code and Troubleshooting
122
Error Code
124
Error Message
124
Troubleshooting Page
124
Error: #A1-1110 / Motor Failure: #A1-1110. Turn off then On. Call for
125
Error: #C1-1310 / Toner Failure: #C1-1310. Install Toner Again
126
Prepare New Toner / Prepare New Toner Cartridge
126
Replace New Toner / End of Life, Replace with New Toner Cartridge
126
Replace New Toner / Replace with New Toner Cartridge
126
Toner Not Installed / Toner Cartridge Is Not Installed. Install It
126
Error: #C1-1711 / Toner Cart Failure: #C1-1711. Call for Service
127
Error: #C1-1712 / Toner Cart Failure: #C1-1712. Call for Service
127
Toner Not Compatible / Toner Cartridge Is Not Compatible. Check Guide
127
Prepare New Toner / Prepare New Toner Cartridge
128
Replace New Toner / End of Life, Replace with New Toner Cartridge
128
Replace New Toner / Replace with New Toner Cartridge
128
Toner Not Installed / Toner Cartridge Is Not Installed. Install It
128
Toner Not Compatible / Toner Cartridge Is Not Compatible. Check Guide
129
IMG. Not Installed / Imaging Unit Is Not Installed. Install the Unit
130
Prepare IMG. Unit / Prepare New Imaging Unit
130
Replace IMG. Unit / Replace with New Imaging Unit
130
IMG. Not Compatible / Imaging Unit Is Not Compatible. Check Guide
131
Replace Pickup Roller / Replace with New Tray 1 Pickup Roller
131
Replace Retard Roller / Replace with New Tray 1 Retard Roller
132
Error Message
133
Replace Pickup Roller / Replace with New Tray 2 Pickup Roller
133
Replace Retard Roller / Replace with New Tray 2 Retard Roller
133
Tray 2 Door Is Open. Close It
135
Error: #H1-1230 / Input System Failure: #H1-1230. Check Tray
136
Tray Not Install
137
Paper Empty in Tray 2 / Paper Is Empty in Tray 2. Load Paper
138
Paper Jam in Tray
139
Paper Jam in MP Tray
140
All Tray Empty / Paper Is Empty in All Tray. Load Paper
141
Paper Empty in Tray 1 / Paper Is Empty in Tray 1. Load Paper
141
Paper Empty in Manual Feeder / Paper Is Empty in Manual Feeder. Load Paper
142
Paper Empty in MP / Paper Is Empty in MP Tray. Load Paper
142
Jam Inside Machine
143
Jam in Exit Area
144
Jam Inside of Duplex
144
Output bin Full / Output bin Full. Remove Printed Paper
145
Error: #S1-2411 / HDD System Failure: #S1-2411. Turn off then On. Call
146
Error: #S1-4210 / Video System Failure: #S1-4210. Turn off then On. Call
146
Door Is Open. Close It
147
Memory Full / Fax Memory Is Almost Full. Print or Remove Received Fax Job
148
Memory Full / Fax Memory Is Full. Print or Remove Received Fax Job
148
Scanner Locked / Scanner Is Locked. Press Stop Button
148
Network Error / 802.1X Network Error. Contact the Admin
149
Original Paper Jam / Original Paper Jam Inside of Scanner. Remove Jam
152
Image Quality Problem
153
Other Errors
159
Block Diagram (M337Xfd_M387Xfd_M387Xfw_M407Xfr_M4072Fd)
160
System Diagram
160
Block Diagram (M407Xfx)
161
Connection Diagram (M337Xfd_M387Xfd_M387Xfw_M407Xfr_M4072Fd)
162
Connection Diagram (M407Xfx)
163
Reference Information
164
Tool for Troubleshooting
164
Glossary
165
The Sample Pattern for the Test
171
Model Name and Code
172
Revision History
173
Other manuals for Samsung ProXpress M387 Series
User Guide
384 pages
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Samsung ProXpress M387 Series Specifications
General
Brand
Samsung
Model
ProXpress M387 Series
Category
All in One Printer
Language
English
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