Samsung ProXpress M387 Series - Error: #C1-1711; Toner Cart Failure: #C1-1711. Call for Service; Error: #C1-1712; Toner Cart Failure: #C1-1712. Call for Service; Toner Not Compatible; Toner Cartridge Is Not Compatible. Check Guide

4.AlignmentandTroubleshooting
►ErrorCode
C1-1512
►Errormessage
TonerNotCompatible/Tonercartridgeisnotcompatible.Checkguide
►Symptom
Tonercartridgeisnotcompatible.
►Troubleshootingmethod
NOTE
ThiserrorisforM3375/3875/4075.
1)Openthefrontcover.
2)Removethetonercartridge.
3)IfthetonercartridgeisnotaSamsunggenuinetonercartridge,replacewithnewone.
►ErrorCode
C1-1710
C1-1711
C1-1712
►Errormessage
Error:#C1-1710/TonerCartFailure:#C1-1710.Callforservice
Error:#C1-1711/TonerCartFailure:#C1-1711.Callforservice
Error:#C1-1712/TonerCartFailure:#C1-1712.Callforservice
►Symptom
Themachinecan’tdetecttheCRUMchipofthetonercartridge.
►Troubleshootingmethod
NOTE
TheseerrorsareforM3375/3875/4075.
1)Openthefrontcover.
2)Removethetonercartridge.
3)CheckiftheCRUMterminaliscontaminated.Cleanit.
4)IfthetonercartridgeisnotaSamsunggenuinetonercartridge,replacewithnewone.
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