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4.Troubleshooting

►ErrorCode

M1–5112

M1–5113

►Errormessage

Paperislowintray1.Loadpaper

Paperisemptyintray1.Loadpaper.

►Symptom

PaperisemptyinTray1.

►Troubleshootingmethod

1)Checkifthepaperisloadedintray1.Loadthepaper.

2)CheckiftheemptyactuatorofthepickupAssyisassembledcorrectly.Ifitisbrokenordeformed,replaceit.

3)Iftheemptysensorharnessisconnectedcorrectly.Iftheharnessisdefective,replaceit.

4)Iftheemptysensorisdefective,replaceit.

►ErrorCode

M1–5120

►Errormessage

Paperisemptyinalltray.Loadpaper

►Symptom

Paperisemptyinalltray.

►Troubleshootingmethod

1)Checkifthepaperisloadedintray1andMPtray.Loadthepaper.

2)Checkiftheemptyactuatorisassembledcorrectly.Ifitisbrokenordeformed,replaceit.

3)Iftheemptysensorharnessisconnectedcorrectly.Iftheharnessisdefective,replaceit.

4)Iftheemptysensorisdefective,replaceit.

Table of Contents2
Precautions7
Safety Warning7
Caution for Safety8
Toxic Material8
Electric Shock and Fire Safety Precautions8
Handling Precautions10
Assembly and Disassembly Precautions10
Disregarding this Warning May Cause Bodily Injury11
ESD Precautions12
Caution for Data Loss13
Product Specifications and Description14
Product Overview14
Specifications15
General Specification15
Print Specifications17
Scan Specification18
Copy Specification19
Fax Specification20
Paper Handling Specification21
Software and Solution Specification23
Supplies24
Maintenance Parts25
System Configuration27
Feeding System31
Feeding System Overview31
Cassette34
Pick-Up Unit35
Registration Unit36
Mpf(Multi-Purpose Feeder) Unit37
Image Creation38
Printing Process Overview38
Toner Cartridge39
Imaging Unit40
Development41
Fuser Unit42
Fuser Unit Overview42
Fuser Unit Drive43
Fuser Unit Temperature Control44
Laser Scanning Unit (LSU)45
Laser Scanning Unit Overview45
Laser Scanning Optical Path46
Drive System47
Drive Motors47
Main Drive Unit49
Exit Drive Unit50
Tray Lifting Drive Unit51
Scanner System52
Hardware Configuration56
Main Board58
Msok60
Fax Card60
Ope61
USB Host PBA63
SMPS Board64
Fuser Drive Board (FDB)66
HVPS Board68
SCF Board69
Eraser PBA70
Cover-Open PBA70
Deve_Toner Crum Joint PBA71
Toner Remain Sensor PBA71
Joint PBA72
Crum Pba72
Sensor Location73
Disassembly and Reassembly75
Precautions When Replacing Parts75
Precautions When Assembling and Disassembling75
Precautions When Handling PBA75
Releasing Plastic Latches76
Replacing the Maintenance Part77
Fuser Unit77
Transfer Roller78
Pick-Up_Forward Roller79
SCF Separation Roller80
SCF Pick-Up Roller and Forward Roller81
Replacing the Main SVC Part82
Rear Cover82
Front Cover83
Right_Left Cover84
DSDF Unit86
OPE Unit87
Platen Unit88
Middle Cover89
HDD (Hard Disk Drive)92
Main Board93
Joint PBA94
SMPS and FDB (Fuser Drive Board)95
OPC Motor and Main Motor96
Main Drive Unit97
Duplex Clutch and Pick up Clutch98
HVPS Board99
Exit Unit100
Lsu101
Eraser Lamp PBA102
Cover Open PBA103
Pick up Assy104
Second Cassette Feeder (Optional Tray)107
Pba-Scf107
Lift Unit108
Clutch109
Drive Unit110
Troubleshooting111
Control Panel111
Understanding the Status LED112
Updating Firmware113
Updating from the Printer Control Panel113
Updating from the Network114
JAM Removal117
Clearing Original Document Jams117
Clearing Paper Jams120
Service Mode127
Entering the Service Mode127
Service Mode Menu Tree128
Information132
General132
Supply Status132
Software Version132
Service Hours133
Fault Log133
Print Reports133
Export Reports133
Maintenance Counts134
Fault Count134
Jam Count134
Level 1134
Part Replacement Count135
Diagnostics136
Engine Diagnostics136
Level138
Fax Diagnostics140
Scanner Diagnostics143
Adjustment145
Service Functions150
Main Memory Clear150
Hard Disk Maintenance150
Network Port150
Debug Log151
Capture Log151
Network Packet Capture152
System Recovery153
Clear System Cache154
Hibernation154
Paper Low Warning Message155
Part Replacement Alert155
Fdi155
EIUL (End of Image Unit Life)155
SFE (Special Feature Enablement)155
Sfe155
Error Code and Troubleshooting158
11-Xxxx_61-XXXX Type Error Code163
Ax-XXXX Type Error Code167
The Room Temperature Is Not Suitable for this Set Use. Please Adjust Room Temperature171
Lamp Failure: #A4-1110. Open the Door, then Close It. Call for Service if the Problem Persists172
CX-XXXX Type Error Code173
Toner Is Low173
C1-111A173
Shake Toner Cartridge and then Install. Replace Toner Cartridge if the Problem Persists173
End of Life, Replace with New Toner Cartridge173
Toner Is very Low173
Shake Toner Cartridge and then Install. Call for Service if the Problem Persists174
Call for Service if the Problem Persists174
Toner Cartridge Is Not Installed. Install the Cartridge175
Toner Cartridge Failure: #C1-1712. Call for Service177
Prepare New Imaging Unit178
Replace with New Imaging Unit178
Imaging Unit Failure: #C3-1312. Install Imaging Unit Again179
Imaging Unit Is Not Installed. Install the Unit179
Imaging Unit Failure: #C3-1414. Install Imaging Unit Again179
Imaging Unit Failure: #C3-1712. Call for Service180
Replace with New Fuser Unit180
H1-XXXX Type (Optional Cassette) Error Code181
Paper Jam in Tray 2. Please Open the Door and Remove Paper, then Close the Door181
Tray 2 Cassette Is Pulled Out. Insert It Properly183
Paper Is Empty in Tray 2. Load Paper184
Tray Failure: #H1-1253. Pull Tray 2 out and Insert It. Call for Service if the Problem Persists185
Paper Jam in Tray 3. Please Open the Door and Remove Paper, then Close the Door186
Tray 3 Cassette Is Pulled Out. Insert It Properly188
Error Message188
Paper Is Empty in Tray 3. Load Paper189
Tray Failure: #H1-1353. Pull Tray 3 out and Insert It. Call for Service if the Problem Persists190
Paper Jam in Tray 4. Please Open the Door and Remove Paper, then Close the Door191
Tray 4 Cassette Is Pulled Out. Insert It Properly193
Paper Is Empty in Tray 4. Load Paper194
Tray Failure: #H1-1453. Pull Tray 4 out and Insert It. Call for Service if the Problem Persists195
MX-XXXX Type Error Code196
Paper Jam in Tray 1. Please Remove the Paper196
Paper Jam in MP Tray. Please Remove the Paper198
Tray 1 Cassette Is Pulled Out. Insert It Properly200
Tray Failure: #M1-4111. Pull Tray 1 out and Insert It. Call for Service if the Problem Persists200
Paper Is Empty in Tray 1. Load Paper201
Paper Is Empty in All Tray. Load Paper201
Paper Is Empty in MP Tray. Load Paper202
Paper Jam Inside of Machine. Please Remove the Paper203
Paper Jam at the Top of Duplex Path. Please Remove the Paper205
Paper Jam Inside of Duplex Path. Please Remove the Paper205
Paper Jam at the Bottom of Duplex Path. Please Remove the Paper205
Paper Jam in Exit Area. Please Remove the Paper206
Paper Jam Inside of Machine. Please Remove the Paper206
Sx-XXXX Type Error Code208
System Failure: #S1-2433 . Call for Service208
There Is Not Enough Space on the Hard Disk. Please Delete the Information Stored in the Address Book208
There Is Not Enough Space on the Hard Disk. Please Delete the Stored File208
MSOK Failure: #S1-2510. Call for Service and Change MSOK209
MSOK Failure: #S1-2550. Call for Service and Change MSOK209
Engine Failure: #S2-1110. Call for Service if the Problem Persists210
S2-331D210
Wait Delay Time for Lower Fixing Temperature210
Front Door Is Open. Close It211
Rear Door Is Open. Close the Door212
Scan System Failure: #S3-3130. Call for Service214
S3-3230 Scan System Failure: #S3-3230. Call for Service214
This IP Address Conflicts with that of Other System. Check It215
Authentication Failed. Please Contact the System Administrator216
U1-XXXX Type (Fuser) Error Code217
Fuser Unit Failure: #U1-2115. Turn off then On. Call for Service if the Problem Persists217
Fuser Unit Failure: #U1-2116. Turn off then On. Call for Service if the Problem Persists217
U2-XXXX Type (LSU) Error Code224
U3-XXXX Type(DSDF) Error Code225
Image Quality Problem227
DSDF Skew Adjustment for M4560FX241
System Diagram242
Block Diagram243
Connection Diagram1244
Connection Diagram2245
Reference Information246
Tool for Troubleshooting246
Glossary247
The Sample Pattern for the Test253
Model Name and Code254
Document Revision List255

Brand	Samsung
Model	ProXpress M456x Series
Category	Printer
Language	English

Samsung ProXpress M456x Series User Manual

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