What to do if my Samsung DVR displays a message of “Need to reset date/time.”?
This message appears if there is a problem with the time setting of the internal clock or an error in the clock itself. Contact the retailer or the service center for more information.
What to do if the time bar is not displayed in Search mode on my Samsung SDE-5001?
The timeline can switch between normal and extension mode. In extension mode, the time bar may not be displayed. Switch to normal mode or use the left or right button to navigate through the time bar.
What to do if I press the ESC key in full screen mode of the Samsung DVR WebViewer and the system does not switch to a normal split mode?
Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC key again. The system will then switch to a normal split mode.
Why does the Channel button not work on the Live screen of my Samsung DVR?
The Channel button is disabled if the current screen is in event monitoring mode. To exit the event monitoring screen, press the [ALARM] button, and then select a channel.
What to do if Samsung DVR displays logo image repeatedly?
This issue may stem from a problem with the main board or corrupted related software. Contact the nearest service center for assistance.
Why is the image quality of my Samsung SDE-5001 DVR recording data not good?
Increase the resolution and quality level in Menu – Record – Quality / Resolution. 1) Resolution: Select a bigger size when specifying the recording size (4CIF>2CIF>CIF). The recording image in the CIF format shows deteriorated quality as it is enlarged from a small-sized image. 2) Record Quality: Specify a bigger level for the recording quality. Note that increasing the resolution and recording quality will increase the data size, filling the HDD faster and overwriting existing data at shorter intervals.
How to fix black screen on some channels of Samsung SDE-5001 DVR?
Check if the camera connected to the system properly displays the image; the issue may be due to a camera not properly connected to the video source. Also, verify that the camera is properly supplied with power. If the channel has a weak video signal from a video distributor connected to multiple systems, input the camera's video source directly into the DVR to identify and solve the problem.
What to do if backup data is not played by the PC or Samsung SDE-5001?
When backing up data, select either PC or DVR as the player. If using a PC, the backup file format should be AVI or SEC. If using the DVR, formatting of backup files should be done by the DVR.
Why does my Samsung SDE-5001 DVR recording not work?
If you do not see a Live image, it indicates that recording is not working, so first ensure there is an image on the screen. Also, recording may not work if the recording settings are misconfigured. To resolve this: 1) For Manual Recording: press the [REC] button on the DVR's front panel or the remote control. 2) For Scheduled Recording: set a specific time in Menu – Record - Recording Schedule. Recording will then start at the set time. - Record: Recording proceeds under all conditions at the specified time. - Record: Recording occurs only when an alarm, motion detection, or video loss event is triggered. - Record: Continuous recording happens if no event is found, but event recording will occur if an event is triggered.
What to do if the Samsung SDE-5001 does not turn on?
First, check if the power supply is properly connected. Next, verify the input voltage from the power source to the system. If the problem continues, inspect the power supplier and replace it if necessary.
Details the DVR's video encoding, network connectivity, and recording capabilities.
Provides essential safety guidelines for operating the DVR unit.
Offers recommendations for ensuring a suitable environment for DVR installation.
Explains how to connect and install various camera models to the DVR.
Guides through the initial system startup process and shutdown.
Explains the meaning and function of various icons displayed on the Live screen.
Covers configuring system properties like Date/Time, Language, and Permissions.
Guides on scheduling recordings for specific dates and times.
Covers setting sensor operation, connected cameras, and alarm outputs.
Covers setting network connection routes and protocols.
Provides instructions on how to connect to the DVR using a web browser.
Explains how to use the live viewer interface for remote monitoring.
Provides a guide to common issues and their corresponding countermeasures.
Provides detailed specifications for camera models.
Lists the technical specifications for the SDE-4001 DVR.
Lists the technical specifications for the SDE-5001 DVR.
To Next Page
General