Other Information
If the TV seems to have a problem, first try this list of possible problems and solutions, If none of these troubleshooting tips
apply, visit "www.samsung.comi then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
Poe( picture Eirstof all, please perform the Picture Test and confirm that your TV is properly displaying the test image,
(goto MENU _Supp0rt" Self Diagnosis - Picture Test) (pl 25)
Ifthe test image is properly displayed, the poor picture may be caused by the source orsignal.
TheTV image does not look as good as it • Ifyou havean analog caNe/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (highdefinition) picture quality.
• Cabb/Satellite subscribers: Try HD stations from the channelline up.
• Antenna connection: TryHD stations after performing Auto program.
Many HD channeb are up scaled from SD(Standard Definition)contents.
• Adjust tile Cabb/Sat box video output resolutionto 1080i or 720p.
The picture isdistorted: macro block error, • Compression of video contents may cause picture distortion, especiallyin fast moving pictures such
smallblock, dots, pixelization, as sports and action movies.
• Low signal levelcan cause picture distortion. Tills is not aW problem.
Color iswrong or missing. • Ifyou're using Component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)
(p. 16)
• Adiust Energy Saving option in the Setup menu (p. 17) (goto MENU _Picture - Eco Solution -
Energy Saving)(p. 16)
• Try resetting the picture to view tlsedefault picture settings. (go to MENU _Picture - Picture Reset)
(p. f 9)
There isa dotted lineon tile edge of tile • Ifthe picturesize is set to Screen Fit, change it to 16:9 (p. 18).
screen. • Change cable/satellite box resolution.
The picture is black and white. • Ifyou are using an AVcomposite input, connect the video cable (yellow)to the Green jack of
component input 1on the TV.
Wtlen changing channels, the picture • Ifconnected to acable box, please try to reset it. (reconnect the AC cord and wait until the cable box
freezesor is distorted or delayed, reboots. Itmay take up to 20 minutes)
• Set the output resolution of the cable box to 1080i or 720p.
Sound Problem Eirstof all, please Performthe Sound Test to confirm that your ]V audio is properly operating.
(goio MENU €Supporl- Self Diagnosis ;Sound Test) (p. 25)
Ifthe audio is OK,the sound problem may caused by the source or signal.
There is no sound orthe sound istoo low • Pleasecheck the volume of the device (Cabb/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
The picture isgood but there is no sound. • Set the Speaker Select option to "IV Speaker in the Sound menu (p. 20).
• Ifyou are using an external device, make sure the audio cables are connected to the correct audio
inputjacks on tlqeT_
• Ifyou are using an external device, check tlqedevice's audio output option (ex. you may need to
change your cable box's audio option to HDMIwhen you havea HDMI connected to your TV).
• Ifyou are using a DVIto HDMI cable, a separate audio cable is required.
• Ifyour W has a tseadptqonejack, make sure there is nothing plugged into it.
• Reboot tlqeconnected device by reconnecting tlqedevice's power cable.
The speakers are making an inappropriate • Check cable connections. Make sure avideo cable is not connected to an audio input.
noise. • For antenna orCable connections, check the signal strength. Low signal levelmay cause sound
distortion.
• Perform the Sound Test as explained above.
No Picture, No Video
The TVwon't turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the T_
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. Ifthe TV turns
on, referto "Remote control does not work" below.
8 English
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