What to do if I forgot my user ID or password for my Samsung SmartCam SNH-1010N?
Go to the “Log-in page” and click on “Forgot your ID/Password?”. Then, enter the e-mail address you used when you registered. We will send your user ID and/or a new password to that e-mail address.
What to do if I failed to connect wirelessly with my Samsung SmartCam SNH-1010N Baby Monitor camera?
If the wireless Internet LED frequently turns off, it might be due to a poor location for the wireless Internet network. If the wireless network is unstable, try connecting via a cable network instead.
What to do if I fail to register my Samsung SmartCam SNH-1010N camera after logging in?
Verify that the serial number you entered matches the label on the bottom of the camera. Also, re-enter the correct private key and try again. If the issue persists, reset the camera to its factory default settings and begin the registration process again.
What to do if the video from my Samsung SmartCam SNH-1010N camera is temporarily lost?
The video quality can be affected by the lighting conditions at the camera's location. Ensure the camera is installed in a place with proper wireless Internet communications.
What to do if my Samsung SmartCam SNH-1010N Baby Monitor is registered, but not ready for network connection?
First, check if the front LED on the camera is on. If the wireless LAN LED is off, follow the instructions to establish a wireless LAN connection using WPS. If the problem continues even with the wireless LAN LED off, move the camera closer to the wireless access point and try again. Note that if you're using a cable LAN network, the wireless LAN LED should be off.
Why are my Samsung SmartCam SNH-1010N capture images not uploading to Picasa?
There are a couple of potential reasons. First, Picasa's service policies differ depending on the country, and your country's policy may not allow uploads to Picasa. Second, Picasa might have restrictions on the upload size. Check how much free space you have in your Picasa account. If it's not enough, delete some existing images or increase the storage limit.
Why is my Samsung SmartCam SNH-1010N Baby Monitor camera video not uploading to YouTube?
There could be a couple of reasons: First, YouTube's service policies vary by country, and the policy for your country might not allow uploads to YouTube. Second, YouTube might be limiting the upload size. Check the available free space in your YouTube account. If you don't have enough space, delete some videos or increase your storage limit.
How to change the password or email address for my Samsung SmartCam SNH-1010N?
After logging in, click the settings icon and go to the “Account” page. From there, select the item you want to change (password or email address) and make the necessary adjustments.
What to do if I forgot my Samsung SmartCam SNH-1010N camera password?
You will need to create a new camera password. You can also reset the camera to its factory default settings by pressing and holding the Privacy button on the back of the device for at least 5 seconds. After the factory reset, access the camera and set the Private key again.
General| Night Vision | Yes |
|---|---|
| Audio | Two-way audio |
| Connectivity | Wi-Fi |
| Mobile App | Samsung SmartCam app |
| Motion Detection | Yes |
| Sound Detection | Yes |
| Storage | Cloud and microSD card |
| Power Source | AC adapter |
| Compatibility | Android, iOS |
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