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Other Information
Issues Solutions and Explanations
A “Mode Not Supported”
message appears.
y Set your PC’s output resolution so it matches a resolution supported by the
TV.
“PC” is always shown on the
source list, even if a PC is not
connected.
y This is normal. “PC” is always shown in the source list, regardless of whether
a PC is connected.
The video is OK but there is no
audio.
y If you are using an HDMI connection, check the audio output setting on your
PC.
Network Connection
The wireless network connection
failed.
y The Samsung Wireless USB dongle is required to use a wireless network.
y Make sure the Network Connection is set to Wireless.
y Make sure the TV is connected to a wireless IP sharer (router).
Software Upgrade over the
network fails.
y Run Network test in the Network menu to confirm the connection.
y If you have the latest Software (SW) version, the SW upgrade will not
proceed.
Recording / Timeshift
The USB device is not recognized
or a Device Format, Checking
Device or Device Performance
Test fails.
y See the manual for the USB device to check that the USB device supports
recording.
y If the USB device has a lock, ensure it is off.
y Check that the USB device can be formatted when connected to the PC.
Connect the USB to the TV and format it. (Formatting may fail intermittently.)
y f a Device Performance Test or formatting failed, it means that there is a
problem with the USB hardware or the performance of the USB hardware is
too low.
A message prompts me to
format a USB device that has
been working well.
y If the USB device has a lock, ensure it is off.
y Recover the USB device using the recovery function in Checking Device.
The recording function does
not work.
y Check that a USB device is connected.
y Check that the channel is a recordable digital channel.
y If the signal is weak or does not exist, the recording function will automatically
be closed.
y The TV will not record if the USB device has no free memory space. Check
that this is not the case.
Timeshift Mode does not
work.
y Check that a USB device is connected.
y Radio channels and analog broadcasts are not supported.
y Data broadcast channels are not supported.
y If the signal is weak or does not exist, the Timeshift Mode function will
automatically be closed.
y Timeshift Mode cannot be performed if the USB device has no free memory
space. Check that this is not the case.
A message indicates a
performance test failure, and the
recording and Timeshift Mode
functions do not work.
y These problems may occur if you use a low-capacity USB device that does
not support recording. We recommend using the USB HDD.
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