How to fix Samsung UBD-M9500/ZA remote control not working?
If your Samsung Blu-ray Player remote control isn't working, first check the batteries and replace them if needed. Ensure you're within 20 feet of the player. If it still fails, remove the batteries, press and hold any button for a few minutes to reset the remote's microprocessor, then reinstall the batteries and try again.
Why no HDMI output from my Samsung UBD-M9500/ZA Blu-ray Player?
If you're not getting any HDMI output from your Samsung Blu-ray Player, first verify the connection between the player and your TV. Then, confirm that your TV supports the HDMI input resolution (480p, 720p, 1080p, or 2160p). For 720p, 1080p, or 2160p output, ensure you're using a high-speed (category 2) HDMI cable.
How to reset password on Samsung Blu-ray Player?
If you forgot your password for your Samsung Blu-ray Player, press and hold the Open/Close button on the front panel for more than 5 seconds without a disc inside. This will reset all settings. Be aware that this also deletes all stored user BD data. Only use this if absolutely necessary.
What to do if Samsung UBD-M9500/ZA does not play disc?
If your Samsung Blu-ray Player isn't playing discs, make sure the disc is inserted correctly with the label side facing up. Also, check that the region code of the Ultra HD Blu-ray Disc, Blu-ray Disc, or DVD is compatible with your player.
Why is there no audio from my Samsung UBD-M9500/ZA Blu-ray Player?
If you have no audio from your Samsung Blu-ray Player, ensure that you have selected the correct Digital Output option in the Audio Options Menu.
What to do if my Samsung UBD-M9500/ZA screen is blank?
If the screen is blank when using your Samsung Blu-ray Player, it might be due to the HDMI output being set to a resolution your TV doesn't support, like 1080p. Try resetting the player by pressing and holding the Open/Close button on the front panel for more than 5 seconds without a disc inside. This will reset all settings to factory defaults and erase stored user BD data.
Why is the picture noisy or distorted on my Samsung Blu-ray Player?
If the picture from your Samsung Blu-ray Player is noisy or distorted, check the disc for dirt or scratches. Clean the disc if necessary.
Why does the prohibition message appear on Samsung UBD-M9500/ZA?
The prohibition message on your Samsung Blu-ray Player appears when an invalid button is pressed, the disc's software doesn't support the function you're trying to use (like angles), or you've requested a title, chapter number, or search time that is out of range.
What does abnormal HDMI output mean on Samsung Blu-ray Player?
If random noise appears on the screen when using the HDMI output on your Samsung Blu-ray Player, it indicates that your TV does not support HDCP (High-bandwidth Digital Content Protection).
Why can't I see files in shared folders on my Samsung UBD-M9500/ZA Blu-ray Player?
If you can see folders but not files on network devices connected to your Samsung Blu-ray Player, it's because the multimedia list only displays Video, Photo, and Music files. Other file types are not shown.
General| Type | Ultra HD Blu-ray Player |
|---|---|
| Video Resolution | 4K Ultra HD (3840 x 2160) |
| HDR Support | HDR10 |
| Disc Types | Ultra HD Blu-ray, Blu-ray, DVD, CD |
| 3D Playback | Yes |
| Digital Audio Output (Optical) | Yes |
| Anynet+ (HDMI-CEC) | Yes |
| Audio Formats | Dolby TrueHD, DTS-HD Master Audio |
| Connectivity | Wi-Fi, Ethernet |
Essential safety warnings, cautions, and symbol explanations for product operation.
Details FCC regulations and Class 1 Laser product safety guidelines.
Lists accessories and describes front/right side panel components.
Explains rear panel connections and how to use the remote control.
Instructions for programming the remote to control television functions.
Guide for establishing a video and audio connection to a television.
Steps to connect soundbars/AV receivers via HDMI or Bluetooth.
Instructions for connecting smartphones/tablets via Bluetooth or Wi-Fi.
Details on connecting to wireless and wired networks via router.
Guides on initial setup, home screen layout, and basic navigation.
How to enter the settings menu and use remote controls for adjustments.
Options for picture, sound, audio output formats, and screen adjustments.
Options for language, security, parental controls, and external device management.
Settings for visually impaired users, software updates, and factory resets.
Guides for connecting to networks and configuring internet settings.
Instructions for updating product software via internet or USB.
Steps for playing commercial discs, user-recorded discs, and managing discs.
How to stream or play media files from computers and USB devices.
Explains playback controls, on-screen menus, and playback options for video content.
Controls and options for playing music and photo content, including playlists.
Steps to create a Samsung account and use downloaded applications.
Guide to using the internet browser, keyboard, and web-related settings.
How to link online services and access BD-LIVE content.
Supplementary notes on settings, output, and compatibility.
Solutions for issues related to remote control, discs, playback, and connectivity.
Lists supported/unsupported media formats and regional coding information.
Details on product dimensions, weight, power, and network specifications.
Outlines the warranty duration, terms, conditions, and how to obtain service.
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