How to fix Samsung UBD-M9700 remote control not working?
If your Samsung Blu-ray Player remote control isn't working, first check the batteries and replace them if necessary. Ensure you're within 20 feet of the player. If it still fails, try resetting the remote by removing the batteries, holding down a button for a few minutes, then reinstalling the batteries.
Why is there no HDMI output from my Samsung UBD-M9700 Blu-ray Player?
If you're not getting any HDMI output from your Samsung Blu-ray Player, check the connection between the player and your TV. Verify that your TV supports the HDMI input resolution (480p, 720p, 1080p, or 2160p). For 720p, 1080p, or 2160p output, use a high-speed (category 2) HDMI cable.
What to do if my Samsung UBD-M9700 disc does not play?
If your Samsung Blu-ray Player isn't playing a disc, make sure the disc is inserted with the label side facing up. Also, check that the region number of the Ultra HD Blu-ray Disc/Blu-ray Disc/DVD is compatible with your player.
Why is the screen blank on my Samsung Blu-ray Player?
If your Samsung Blu-ray Player's screen is blank, it might be due to an unsupported HDMI resolution. Try pressing the Open/Close button on the front panel for 5 seconds without a disc inside to reset the player. Note that this will erase all stored user BD data.
Why is the network connection between my Samsung UBD-M9700 and PC unstable?
If the network connection between your Samsung Blu-ray Player and your PC is unstable, ensure that IP addresses within the same subnetwork are unique to avoid IP interference. Also, check if you have a firewall enabled and, if so, disable it.
How to fix a noisy or distorted picture on Samsung Blu-ray Player?
If the picture on your Samsung Blu-ray Player is noisy or distorted, the disc may be dirty or scratched. Clean the disc to resolve the issue.
Why is there no audio from my Samsung UBD-M9700 Blu-ray Player?
If there is no audio from your Samsung Blu-ray Player, ensure that you have selected the correct Digital Output in the Audio Options Menu.
What to do if I forgot the password on my Samsung UBD-M9700?
If you forgot your password for the Samsung Blu-ray Player, press the Open/Close button on the front panel for more than 5 seconds without any disc inside. This will reset the player to its factory default settings, but all stored user BD data will be deleted. Use this method only when absolutely necessary.
Why does video play intermittently on my Samsung Blu-ray Player?
If video playback is intermittent on your Samsung Blu-ray Player, check that your network connection is stable. Also, verify that the network cable is properly connected and that the network is not overloaded.
Why does the prohibition message appear on my Samsung UBD-M9700?
The prohibition message on your Samsung Blu-ray Player appears when an invalid button is pressed, the disc's software doesn't support the feature you're trying to use, or you've requested a title, chapter number, or search time that is out of range.
General| Type | Ultra HD Blu-ray Player |
|---|---|
| 3D Playback | Yes |
| HDMI Output | 2 |
| Digital Audio Output (Optical) | 1 |
| Disc Capacity | 1 |
| Audio Formats Supported | Dolby TrueHD, DTS-HD Master Audio |
| Connectivity | Wi-Fi, Ethernet |
| HDR Support | HDR10 |
| USB | 1 (USB 2.0) |
Read these operating instructions carefully before using the unit.
Instructions for connecting the player to a television via HDMI.
Methods for connecting the player to soundbars or AV receivers.
Steps to play content from a commercial disc.
Steps to play content from a USB memory device.
Procedure for updating the player's software.
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