Why does video play intermittently on my Samsung Blu-ray Player?
If video playback is intermittent on your Samsung Blu-ray Player, check that your network connection is stable. Also, verify that the network cable is properly connected and that the network is not overloaded.
Why can I see folders but not files on my Samsung UBD-M9700 Blu-ray Player?
The multimedia list on your Samsung Blu-ray Player only shows Video, Photo, and Music files. Other types of files are not displayed.
Why doesn't the disc menu appear on my Samsung Blu-ray Player?
If the disc menu does not appear on your Samsung Blu-ray Player, confirm that the disc actually has disc menus.
Why does play mode differ from the Setup Menu selection on my Samsung UBD-M9700?
Some functions selected in the Setup Menu of your Samsung Blu-ray Player may not work properly if the disc is not encoded with the corresponding function.
What to do when a BD-LIVE service error occurs on Samsung UBD-M9700 Blu-ray Player?
If an error occurs when using the BD-LIVE service on your Samsung Blu-ray Player, ensure that the memory device has at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management.
Why can't the screen ratio be changed on my Samsung UBD-M9700 Blu-ray Player?
If the screen ratio cannot be changed on your Samsung Blu-ray Player, it's because the screen ratio on the Ultra HD Blu-ray Disc/Blu-ray Disc/DVD Disc is fixed. This is not a problem with the product.
What causes abnormal HDMI output on my Samsung Blu-ray Player?
If random noise appears on the screen when using your Samsung Blu-ray Player, it means that your TV does not support HDCP (High-bandwidth Digital Content Protection).
Why can't my Samsung UBD-M9700 connect to the BD-LIVE server?
To troubleshoot connection issues to the BD-LIVE server on your Samsung Blu-ray Player: 1. Test your network connection using the Network Status function. 2. Ensure a USB memory device is connected. 3. Verify the memory device has at least 1GB of free space (check in BD Data Management). 4. Confirm the BD-Live Internet Connection option is set to Allow(All).
Why does the prohibition message appear on my Samsung UBD-M9700?
The prohibition message on your Samsung Blu-ray Player appears when an invalid button is pressed, the disc's software doesn't support the feature you're trying to use, or you've requested a title, chapter number, or search time that is out of range.
How to fix Samsung UBD-M9700 remote control not working?
If your Samsung Blu-ray Player remote control isn't working, first check the batteries and replace them if necessary. Ensure you're within 20 feet of the player. If it still fails, try resetting the remote by removing the batteries, holding down a button for a few minutes, then reinstalling the batteries.
Read these operating instructions carefully before using the unit.
Instructions for connecting the player to a television via HDMI.
Methods for connecting the player to soundbars or AV receivers.
Steps to play content from a commercial disc.
Steps to play content from a USB memory device.
Procedure for updating the player's software.
General| Type | Ultra HD Blu-ray Player |
|---|---|
| 3D Playback | Yes |
| HDMI Output | 2 |
| Digital Audio Output (Optical) | 1 |
| Disc Capacity | 1 |
| Audio Formats Supported | Dolby TrueHD, DTS-HD Master Audio |
| Connectivity | Wi-Fi, Ethernet |
| HDR Support | HDR10 |
| USB | 1 (USB 2.0) |
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