Why can't my Samsung UBD-M9700 connect to the BD-LIVE server?
To troubleshoot connection issues to the BD-LIVE server on your Samsung Blu-ray Player: 1. Test your network connection using the Network Status function. 2. Ensure a USB memory device is connected. 3. Verify the memory device has at least 1GB of free space (check in BD Data Management). 4. Confirm the BD-Live Internet Connection option is set to Allow(All).
What causes abnormal HDMI output on my Samsung Blu-ray Player?
If random noise appears on the screen when using your Samsung Blu-ray Player, it means that your TV does not support HDCP (High-bandwidth Digital Content Protection).
Why can't the screen ratio be changed on my Samsung UBD-M9700 Blu-ray Player?
If the screen ratio cannot be changed on your Samsung Blu-ray Player, it's because the screen ratio on the Ultra HD Blu-ray Disc/Blu-ray Disc/DVD Disc is fixed. This is not a problem with the product.
What to do when a BD-LIVE service error occurs on Samsung UBD-M9700 Blu-ray Player?
If an error occurs when using the BD-LIVE service on your Samsung Blu-ray Player, ensure that the memory device has at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management.
General| Type | Ultra HD Blu-ray Player |
|---|---|
| 3D Playback | Yes |
| HDMI Output | 2 |
| Digital Audio Output (Optical) | 1 |
| Disc Capacity | 1 |
| Audio Formats Supported | Dolby TrueHD, DTS-HD Master Audio |
| Connectivity | Wi-Fi, Ethernet |
| HDR Support | HDR10 |
| USB | 1 (USB 2.0) |
Read these operating instructions carefully before using the unit.
Instructions for connecting the player to a television via HDMI.
Methods for connecting the player to soundbars or AV receivers.
Steps to play content from a commercial disc.
Steps to play content from a USB memory device.
Procedure for updating the player's software.
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