Samsung WF501ANW Trouble Shooting Guide - Troubleshooting: Will Not Start, Leaking, No Tumble, Will Not Spin; Will Not Start Issues; Leaking Problems; No Tumble Issues

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TROUBLE DIAGNOSIS
Will Not Start
• Plugtheunitintothewalloutlet.Checkforpropervoltage.
• Checkfuseorresetcircuitbreaker.
• PushanykeytoturnonthewasherandpresstheStart/Pausekeytorunthewasher.
• ClosedoorandpushtheStart/Pausekeytorunthewasher.
• Checkifwasherisinapause,soakorsudsprocess.Waitbrieyanditmaystart.(Ifthewasherisinsuds
period,Sudswilllightupinsteadofremainingtime.)
• Checkforrestricteddrainsystem.(Ifthereiselectricalproblemindrainsystem,“NODraining”errorwilloccur
after15minutes.)
• CheckWaterSupply.
• Checkthelineorwatervalvescreenlter.
• CheckifPCBconnectorsareassembledproperly.
• CheckifCN6terminalsonPCBareingoodcondition.(RefertoPCBConnectorCheck.)
• ReplacePCB.
Leaking
• Makesureinlethoseconnectionsarenotleaking.Checkforrubbergasketdamageduetoovertightening.
• Checkstandpipeforleak.Wrapadryragaroundthestandpipeopening.
Ifragbecomeswet,leakisfaultofhomeplumbing.
Besurethestandpipeiscapableofacceptingtheowofwaterfromthewasher.
• Makesureendofdrainhoseiscorrectlyinsertedandsecuredtodrainstandpipe.
• Checkinternalhoseconnections(ll,drainsystems,dispenserhoses&clamps).
• Checkrubberboot.Remove,repositionandreinstall,ifnecessary.
• Checkforpossiblekinkeddispensertooutertubhose.Hotwaterpressurizationmayforcedooropen.
No Tumble
• Startnormalcyclewithanemptymachineandallowalltochecktumble.
• PerformQuickSpinTest.(Beforetest,makesurethatthetumblerisempty.)
• CheckforlooseconnectionsatMachineControlBoard,PressureSwitch,Motor,TachHarnessandMotor
Control.(Refertothecomponenttestingprocedure)
• Checkmotorwindingsresistance.
 CN8pins1&3=11.6ohms±7%,
 Pins1&2=11.6ohms±7%,
 Pins2&3=11.6ohms±7%
• FaultyMainControlBoard.
• Faultymotor.
Will Not Spin
• Makesuretoclosethedoorcompletely.
• Checkforwaterleftinsidethewasher.Ifso,goto“WillNotDrain”.
• PerformQuickTestModeorQuickSpinTest.Doesthewasherspin?(Beforethetest,emptytheunitinside.)
Ifitdoesn’ttumbleaftertheabove,changePCB.Whentheproblempersists,changethemotor.
• PerformQuickTestModeorQuickSpinTest.Doesthewasherspin?Ifitdoes,CheckPossibleunbalanced
loadscenarioinnormalmode.
• CheckforlooseconnectionsatPCB,WaterLevelSensor,Motor,HallSensorWireHarness.(CN7,CN5,CN6)
(RefertotheComponentTestingProcedure.)
• Checkmotorwindingsresistance.(CN8Pin1&3=11.6ohms(at±7%20°C/68°F),
Pin1&2=11.6ohms(at±7%20°C),
Pin2&3=11.6ohms(at±7%20°C))
TROUBLE SHOOTING
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Technical information)WF501ANWX-03011B_EN.indd 14 2011-06-24 �� 6:20:25