Samsung Xpress SL-M2022W - Page 84

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SAMSUNG XPRESS SL-M2022 | User Guide
Condition
Suggested Solutions
 The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller
may be dirty. Clean the inside of your machine (see Cleaning the machine).
 The paper path may need cleaning. Clean the inside of your machine (see Cleaning the machine).
If these steps do not correct the problem, contact a service representative.
Vertical lines
If black vertical streaks appear on the page:
 The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge
and install a new one (see Replacing the toner cartridge).
If white vertical streaks appear on the page:
 The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see Cleaning the machine).
If these steps do not correct the problem, contact a service representative.
Black background
If the amount of background shading becomes unacceptable:
 Change to a lighter weight paper.
 Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the
amount of background shading.
 Remove the old toner cartridge and install a new one (see Replacing the toner cartridge).
 Thoroughly redistribute the toner (see Redistributing toner).
Toner smear
 Clean the inside of the machine (see Replacing the toner cartridge).
 Check the paper type and quality.
 Remove the toner cartridge and install a new one (see Replacing the toner cartridge).
Vertical repetitive defects
If marks repeatedly appear on the printed side of the page at even intervals:
 The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new
one (see Replacing the toner cartridge).
 Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct
itself after a few more pages.
 The fusing assembly may be damaged. Contact a service representative.
Background scatter
Background scatter results from bits of toner randomly distributed on the printed page.
 The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so
that the paper does not absorb too much moisture.