Samsung Xpress SL-M2022W - Page 86

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SAMSUNG XPRESS SL-M2022 | User Guide
Condition
Suggested Solutions
 Check the paper type and quality.
 Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty
 Check for leaking toner. Clean the inside of the machine (see Cleaning the machine).
Solid color or black pages
 The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
 The toner cartridge may be defective. Remove the toner cartridge and install a new one (see
Replacing the toner cartridge).
 The machine may require repairing. Contact a service representative.
Loose toner
 Clean the inside of the machine (see Cleaning the machine).
 Check the paper type and quality.
 Remove the toner cartridge and then, install a new one (see Replacing the toner cartridge).
If the problem persists, the machine may require repair. Contact a service representative.
Character voids
Character voids are white areas within parts of characters that should be solid black:
 You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
 The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
 The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.