What does it mean when my Santak CASTLE UPS indicates a low battery?
If your Santak UPS indicates a low battery, it means the battery voltage is low. When you hear an audible alarm sounding every second, it indicates the battery is almost empty.
What to do if there is no display on the Santak CASTLE UPS LCD panel?
If the LCD panel of your Santak UPS is not displaying anything, try pressing the 'ESC' button for 3 seconds to reset the LCD panel.
What to do if Santak UPS shuts down due to internal overheating?
If your Santak UPS shuts down due to internal overheating, ensure that it is not overloaded and that the vents are not blocked. Also, make sure the room temperature isn't too high. Allow the UPS to cool down for 10 minutes before restarting it. If the problem continues, contact your supplier.
What to do if Santak CASTLE UPS is working in battery mode?
If your Santak UPS is operating in battery mode, it could be because the utility voltage or frequency is beyond the UPS input range. To resolve this, save your data and close the application. Ensure that the utility voltage or frequency is within the acceptable range for the UPS.
What to do if Santak CASTLE UPS output is short circuited?
If the Santak UPS output is short-circuited, turn off the UPS and disconnect all connected devices. Check the devices to ensure they are not faulty or internally short-circuited. After confirming the load is not faulty, press and hold the power button for 3 seconds to restart the UPS. If the problem persists, contact your supplier.
What to do if Santak CASTLE communication is not matched?
If communication is not matched with your Santak UPS, it could be because the RS232 or USB wire is not matched. Check or change the RS232 or USB wire.
What does 'Battery over voltage' mean on Santak CASTLE UPS?
If your Santak UPS shows a battery over voltage, it means the battery is over charged. The UPS will automatically switch to battery mode, and after the battery voltage returns to normal and the mains is normal, it will switch back to line mode automatically.
What does 'Battery open' mean on my Santak UPS and how to fix it?
If your Santak UPS indicates an open battery, it could be because the battery pack is not connected correctly, or the battery bank is not connected to the UPS. Do the battery test to confirm. Check the battery breaker is turned on.
What to do if Santak UPS has an output short circuit?
If your Santak UPS has an output short circuit, the cause is likely an output short circuit. Remove all the loads, turn off the UPS, and check whether the output of UPS and loads is short circuit. Ensure the short circuit is removed and the UPS has no internal faults before turning it on again.
Why is the Santak UPS battery backup time so short?
If the emergency supply period of your Santak UPS is shorter than expected, it could be due to batteries not being fully charged or being defective. Try charging the batteries fully. If the problem persists, consider replacing the batteries or consulting your dealer.
Permitted user operations, manual conventions, and symbols.
Installation environment requirements and contact info.
UPS system layout, operating modes, and key features.
Connectivity, software, accessories, battery, and system configurations.
Creating an installation plan and preparing the site.
Wiring prep, cabinet installation, unpacking, and preliminary info.
Installing external battery cabinets.
Installing EPO switch and various interface connections.
Connecting multiple UPS systems in parallel.
UPS controls, indicators, panel operation, and status.
System controls, mode transfers, and shutdown procedures.
Starting, shutdown, EPO, and battery charger control.
Daily, monthly, annual, and battery maintenance tasks.
Relevant standards and technical data for UPS system.
Product warranty and installation checklist.
Modifiable UPS settings for users.
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General