12
ISBBS, ISDCS Operating Instructions
Error Messages
Error Messages
Error messages are output via the interface. Error messages are shown permanently; information messages are shown for
two seconds. After this the program automatically returns to the weighing mode.
Display Cause Solution
Err 101 Key is stuck when switching on Release key or contact your local Sartorius Service
Center
Err 320 Operating program memory faulty Contact your local Sartorius Service Center
Err 335 Verified weighing platform not compatible with the
connected terminal
Connect a compatible weighing platform
Err 340 Incorrect operating parameter (EEPROM) Turn the scale off and then on again. If the error
code is still displayed: Contact your local Sartorius
Service Center
Err 341 RAM has lost data; battery is dead Leave the scale connected to power for at least 10 hrs
Err 343 Loss of data in memory for transaction numbers in
external Alibi memory
Contact your local Sartorius Service Center
Inf 01 Data output not compatible with output format Set output format correctly
Inf 02 Calibration/adjustment condition not met;
tare or unload the scale
Do not calibrate until 0 display
Inf 03 Adjustment could not be completed within a certain
time
Allow to warm up again and repeat the adjustment
process
Inf 06 Built-in calibration weight defective Contact your local Sartorius Service Center
Inf 07 Function not allowed in scales verified for use in legal
metrology
Contact your local Sartorius Service Center for infor-
mation on changing settings
Inf 08 The load on the scale is too heavy to zero the readout Check whether “Tare/zero at power on” is set in your
configuration
Inf 09 Taring is not possible when the scale gross weight is
< zero
Zero the scale
Inf 10 Tare key is blocked when there is data in the tare
memory
The data stored for the application program must be
deleted before taring
Inf 22 Error in storing reference value,
Weight is too low
Place a heavier weight on the platform
Inf 23 Error in initializing an application Contact your local Sartorius Service Center
Inf 29 Minimum load not reached Define a lower value for the minimum load
Inf 71 Cannot store the current weight value
(e.g., control limits too low or too high)
None
Inf 72 Cannot store the current weight value
(e.g., transaction counter maximum reached)
None
Inf 73
Data not found or unreadable Contact your local Sartorius Service Center
Inf 74
Function is blocked (e.g., menu is locked) None
Inf 98
No weighing platform connected Contact your local Sartorius Service Center
Inf 99
No weighing platform connected Contact your local Sartorius Service Center
NO WP
No weighing platform connected Contact your local Sartorius Service Center
Flashing
3
Battery defective or time changed Set the time
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