Sartorius IB 31 - User Manual

Questions and Answers

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Briana StokesAug 14, 2025
Why is the weight readout obviously wrong on my Sartorius Scales?
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  Patricia GreenAug 14, 2025
  If the weight readout on your Sartorius Scales is obviously wrong, there are several potential causes. First, the scale may not have been calibrated; in this case, you should calibrate it. Second, the scale may not have been tared before weighing, so tare it before weighing. Third, if you are using the IB 16000 S model, the air bubble of the level indicator might not be within the circle; make sure to level the scale.
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Travis PetersonAug 17, 2025
What to do if the weight readout changes constantly on Sartorius IB 31?
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  Louis SmithAug 17, 2025
  If the weight display on your Sartorius Scales changes constantly or shows the message “BUSY”, it could be due to unstable ambient conditions. Try setting up the scale in another area. Also, excessive vibration or a draft could be the cause. In this case, access the menu to adapt the scale to your specific weighing environment. It may also happen if the sample does not have a stable weight.
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lozanotaylorAug 20, 2025
What does 'H' mean on Sartorius IB 31 Scales weight display and how to resolve it?
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  Ashlee LangAug 21, 2025
  If the weight display on your Sartorius Scales shows “H”, it means the load exceeds the capacity of the scale. To resolve this, unload the scale.
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sarah41Aug 25, 2025
What does 'CE' mean on Sartorius IB 31 and how to fix it?
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  Trevor MccormickAug 26, 2025
  If the weight display on your Sartorius Scales shows “CE”, it indicates that a zero readout was not indicated when the CAL key was pressed to calibrate. Press the tare control and re-press the CAL key. It may also happen if the scale is loaded.
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Adam JacksonAug 28, 2025
How to fix the 'CC' error code on Sartorius IB 31?
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  Hector LewisAug 28, 2025
  If the code “CC“ in the display of your Sartorius Scales does not disappear, it could be because the CAL key was not pressed when the display read zero. Try pressing the tare control and then re-pressing the CAL key. Also, ensure that the scale is not loaded, as this can also cause the issue.
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Jessica WalkerSep 1, 2025
Why does my Sartorius IB 31 Scales show 'L' or 'CH2'?
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  Craig PaulSep 1, 2025
  If the weight display on your Sartorius Scales shows “L” or “CH2”, ensure that the platform cover is properly placed on the scale base. The platform cover must rest properly on the scale base without any interfering objects in between.
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Andrew RoachSep 5, 2025
Why does 'POWER OFF' blink on my Sartorius Scales?
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  stacydunnSep 5, 2025
  If “POWER OFF” blinks in the display of your Sartorius Scales, it means the operating voltage is too low, indicating that the battery is discharged. Connect the scale or the external rechargeable battery to line voltage using the AC adapter.
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Robert ChenSep 9, 2025
How to troubleshoot no segments in the weight display of Sartorius IB 31?
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  Eugene CarlsonSep 9, 2025
  If no segments are indicated in the weight display of your Sartorius Scales, first check the power supply to ensure line voltage is available. Also, make sure the AC adapter is properly plugged in.