13 
Troubleshooting Guide
 
 
 
 
Problem ...  Causes ...  Remedy 
No segments appear in the weight 
display 
(2)
 
- No line voltage available 
- The connecting cable of the 
power supply is not plugged into 
the balance 
 
- Check power supply 
- Plug in the cable 
Weight display shows 
“L”
 or  
“CH 2” 
- The weighing pan 
(1)
 and/or the 
pan adapter are not in place 
- Position the pan and the pan 
adapter 
Weight display shows 
“H” 
- Load exceeds capacity of the 
balance 
 
- Unload the balance 
The weight readout changes con-
stantly or the special message 
“BUSY”
 does not go out in the 
weight display 
- Unstable ambient conditions 
- Too much vibration or the bal-
ance is exposed to a draft 
 
- Sample does not have a stable 
weight 
 
- Set up balance in another area 
- Access the menu to adjust the 
proper code for the particular 
type of weighing environment 
 
Weight shows 
“CE” 
- The Cal key 
(4)
 was not pressed 
when the display read zero 
- The balance is loaded 
- Press the tare control 
(5)
 
 
- Unload the balance 
The weight readout is obviously 
wrong 
- The balance has not been cali-
brated 
- The balance has not been tared 
before weighing 
- Calibrate the balance 
 
- Tare before weighing