User Manual - LLS 3
Page 42
Service and RMA Policy
Any service required for any reason must be performed by MORITEX or SCHOTT or an
authorized service representative. All service outside warranty will be performed upon
the purchaser’s request according to normal service charges in effect at the time.
To return any item, whether for warranty repair or chargeable servicing, an RMA
number (Return Materials Authorization) must be obtained from MORITEX or SCHOTT.
This number must be clearly visible on the shipping label. All shipping must be prepaid.
MORITEX and SCHOTT guarantee all warranty repairs will be completed within two
weeks of receipt. All units will ship prepaid using our shipping method of choice.
Alternate shipping methods will be shipped freight collect.
21.0. Warranty and Liabilities
MORITEX and SCHOTT warrant our light sources to be free from defective
workmanship and materials.
If, within two (2) years from shipment date, any product and/or part thereof is
determined by MORITEX or SCHOTT to be defective, we will repair or replace with new
or reconditioned equipment (excluding lamp, lamp socket and fuses).
Warranty is void if:
• We determine the product has been subjected to neglect or misuse, or has been
installed following procedures not in accordance with our instruction manual
• Unauthorized repairs or modifications have occurred
• The warranty seal has been broken or the serial number label has been altered
Our obligation is limited to repair or replacement, typically FOB Southbridge, MA. We
will not be held responsible for consequential damages, transportation, installation,
adjustment or other expenses arising in connection with our products or parts.
This warranty is in lieu of all other statements or guaranties, written or implied by
MORITEX and SCHOTT or our authorized representatives.
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