_n_. _RH Section_
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8. Troubleshooting
Troubleshooting
If the product does not work:
Before you contact the technical service department, make sure that the product is plugged in, and
electric wiring is connected. Weak air suction may be caused by back draft ns remaining closed. Do not
take any action that will damage the product.
Check electric connection. Voltage of the electric
network should be between 220 - 240V, rangehood
should be connected to grounded plug and turned on.
Check motor switch. Please ensure that there is power
to the rangehood and the rangehood is switched on.
Check light switch. Light switch should be at on
position.
Check lter. Filter should be washed regularly, see
lter cleaning.
Check lights. Lights should be rm.
Check outlet. Outlet should be open.
Check lights. Make sure they are not broken or faulty.
Please make sure there is no obstruction in ducting or
back draft ns.
Check the outlet, make sure it is not blocked and you
have the correct diameter ducting installed.
Rangehood does not work
X X
Light does not work
X X X X
Rangehood air suction is weak
X X X X
Rangehood does not direct air out
(through chimney)
X X
Loud noise from the rangehood
X
Service
Lodging an Online Service Request
In the event that the failure is not due to the faults mentioned in the Troubleshooting section, you can
lodge an online Service Request. To lodge an online Service Request, visit our website www.schweigen.
com.au/service-and-warranty and click on the link and complete the service request form.
A service request will require the following information:
• The purchase date
• The rangehood model
• The serial number or batch number (this number is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt your service request cannot be processed).
Alternatively, you can call Customer Service:
Australia 1300 881 693
New Zealand 0800 200 510
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